Manager, Field & Marketing Operations (Congress, Meetings & Events)

About the position

We are currently seeking a dynamic, highly motivated, and experienced Manager, Field & Marketing Operations (Congress, Meetings & Events). This individual will lead the strategy and implementation of US Commercial & Medical Congresses and other types of engagements. The position will collaborate with various cross functional partners to ensure meeting objectives, messaging and outcomes are clearly defined and measurable along with ensuring flawless logistical execution. This role is part of the Field & Marketing Operations organization, which provides operational support to the North America organization, including Brand Teams, customer-facing roles and other non-Commercial functions and reports into the Associate Director, Field & Marketing Operations.

Responsibilities

• Plan, manage, and execute all aspects of the company's presence at global, regional, and local commercial & medical scientific congresses.
• Oversee logistical arrangements, including venue selection, vendor management, booth coordination, housing, travel, and on-site staffing.
• Partner with cross-functional teams including Medical, Commercial, Disease, Regulatory, Compliance, Legal, etc. to ensure alignment with company goals and scientific messaging.
• Lead product theaters at key congresses including materials, invitations and speaker management.
• Optimize organizational presence and key customer engagements through coordination with internal partners (i.e., Brand, Sales, Medical).
• Make strategic recommendations to HCP Marketing Team for brand promotional sponsorship and activations for each meeting within the current plan year.
• Build recommendations for future year's congress plan through the brand planning process.
• Develop, manage, and track event budgets, ensuring cost efficiency and adherence to allocated resources.
• Ensure all activities are fully compliant with relevant industry regulations (e.g., PhRMA, EFPIA, ABPI), company SOPs, and healthcare compliance standards.
• Manage relationships with external vendors, including event agencies, AV providers, logistics firms, and production houses.
• Serve as the point of contact between internal stakeholders and third-party providers, ensuring seamless communication and execution.
• Conduct post-event reporting, including ROI analysis, participant feedback, lessons learned, and compliance documentation.
• Establish and report on relevant process performance metrics for congress and event operations: program tracking, budget management and event reconciliation, analytical reporting, contracts management, field program targeting analyses.
• Collaborate and contribute to special projects within the field and marketing operations department and cross functionally with other field teams as needed.
• Provide onsite support and assistance with the North America Meeting as well as additional onsite exposure throughout the calendar year.

Requirements

• Bachelor's degree and/or combination of education and relevant work experience.
• 5+ years in administration and management of logistics and congresses within the commercial and or medical operations department in a pharmaceutical company or primary service provider for a pharmaceutical company, rare disease is a plus.
• 2+ years of project management or coordinator experience within the medical education, and/or biopharmaceutical industry for life sciences.
• Experience managing vendor partners/consultants and leading project teams to achieve milestones and objectives.
• Understanding of PhRMA Guidelines and Sunshine Act.
• Proficient Microsoft Office application skills (Outlook, PowerPoint, Word, Excel), with strong computer experience.
• Demonstrated ability to use sound judgment and proactively identify/escalate challenges when needed.
• Effective planning, organizational, and prioritization skills: able to effectively organize, own and prioritize tasks to achieve established deadlines and deliver on commitments while working independently and as part of a team.
• Results-driven with a high sense of urgency and accountability: ability to meet business objectives, deliverables, and timely completion of initiatives with cross-functional team.
• Strong interpersonal skills. Ability to leverage and thrive via collaboration with external experts, cross-functional partners, field-based teams.
• Ability to travel up to 40% of the time nationally.