About the position
At Stout, we’re dedicated to exceeding expectations in all we do – we call it Relentless Excellence ®. Both our client service and culture are second to none, stemming from our firmwide embrace of our core values: Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and being Great communicators. Sound like a place you can grow and succeed? Read on to learn more about an exciting opportunity to join our team. Stout is committed to best-in-class sales execution, with our Marketing Operations team driving CRM user adoption and performance. We are expanding our CRM team to meet evolving needs and growth of our company. We are seeking a Manager, Marketing Technology [MarTech] Solutions Architect to lead the design and optimization of business processes and workflows within our HubSpot CRM and integrated marketing technology stack. This dynamic role will collaborate closely with existing CRM administrators to innovate, propose enhancements, and manage projects that streamline and elevate our MarTech ecosystem. The Marketing Technology Solutions Architect will play a pivotal role in advancing Stout’s capabilities by: Accelerating improvement projects: Dedicating focus to critical system enhancements, such as data architecture, automation, and integration optimization. Reducing technology fragmentation: Ensuring system cohesion and scalability across the MarTech stack with experienced, strategic oversight. Supporting user experience and growth: Enhancing the client services experience through proactive support, delivering actionable improvements, and developing relevant reporting. This is an exciting opportunity to shape the future of Stout’s marketing technology infrastructure and drive measurable impact across the organization.
Responsibilities
- Collaborate with CRM administrators to identify opportunities for innovation and operational efficiency
- Engages stakeholders to define business goals, translate them into project requirements, and develop solutions to meet those needs
- Lead projects to enhance data architecture, automation, and system integrations for seamless functionality
- Provide proactive support to improve user adoption, troubleshoot issues, and enhance the overall CRM experience
- Engineer data models and develop process mapping and specification documentation
- Develops and executes testing scenarios to ensure enhancements meet functional requirements
- Support large cross-functional projects and collaborate with other departments for successful integrations
- Develop and deliver insightful reporting and dashboards tailored to the needs of stakeholders
- Monitor, research, and suggest HubSpot software upgrades and enhancements that improve Stout’s usage
- Stay current on HubSpot CRM features, MarTech trends, and best practices to recommend forward-thinking solutions
- Manage stakeholder relationships to align technology initiatives with business goals
- Own direction and strategy for other MarTech systems
Requirements
- Bachelor's degree in Marketing, Business, Information Technology, or a related field [or equivalent experience]
- 5-10+ years managing enterprise CRM systems [HubSpot, Salesforce, Dynamics], focusing on workflow design, automation, and reporting
- Demonstrates success delivering end-to-end solutions, integrating CRMs with marketing technology platforms to optimize processes
- Exhibits strong project management skills, with experience leading cross-functional initiatives from concept to completion
- Possesses experience in data modeling, process mapping, and specification documentation
- Applies knowledge of user-acceptance testing [UAT] methodology, with a history of creating and executing testing scripts for software improvements
- Shows analytical ability to solve problems and translate data into actionable insights
- Maintains extreme attention to detail while understanding the broader business context
- Listens actively, collaborates with technical and non-technical stakeholders, and negotiates outcomes effectively
- Adapts to evolving business needs and prioritizes tasks accordingly
- Operates as a self-starter with strong discipline, motivation, and exceptional communication skills, collaborating effectively with distributed teams across time zones and platforms
Nice-to-haves
- Experience managing HubSpot CRM, Marketing Hub, and/or Operations Hub
- Familiarity with data architecture principles and system scalability best practices
- Understanding and experience working with RESTful APIs, making GET, POST, PUT, and DELETE type calls
- Basic knowledge of Python or Java coding for workflow enhancements
- Holds HubSpot certifications [i.e., HubSpot Marketing Software, HubSpot CRM Implementation]
- Knowledge of Profisee or other Master Data Management [MDM] systems
Benefits
- Comprehensive Total Rewards program with competitive compensation
- Benefits and wellness options tailored to support employees at every stage of life
- Culture of inclusion and respect, embracing diverse perspectives and experiences
- Investment in professional growth through ongoing training, mentorship, and employee resource groups
- Flexible work schedules and a discretionary time off policy to promote work-life balance
