About the position
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. The Digital Marketing Account Manager will serve as the primary point of contact for clients in their assigned business units in the Fullsteam Marketing Services portfolio. Fullsteam Marketing Services provides a comprehensive suite of marketing tools to clients in various software industries acquired by Fullsteam; these include bridal, salon, car wash, oil, and storage industries.
Responsibilities
- Manage client relationships through ongoing client communications via video meetings, phone and email to address topics including: Monthly contact to client base providing high level of service and campaign support offering insights and follow through on needs.
- Strategy to include upsell opportunities and new offerings.
- Data dashboard navigation assistance.
- Campaign performance & updates.
- Assistance/troubleshooting as needed.
- Serve as a liaison between client and internal teams for ongoing requests.
- Collaborate with internal teams to ensure client expectations are met, keeping clients up to date at regular intervals.
- Log and track detailed deliverables through to completion.
- Maintain documented performance metrics to utilize in monthly review of client goals and new product offerings to meet objectives.
- Monitor campaign performance and delegate corresponding tasks for internal teams accordingly for optimizations, changes, etc.
- Partner with sales and product teams to communicate evolving needs and client feedback on existing features.
- Ensure timely delivery of marketing assets and reporting to your client base.
- Retention Measures - proactively escalate issues that impact client satisfaction and provide closure to the client on issues in a timely manner.
Requirements
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- Minimum of 2-3 years of experience in account management, client services, or a related role.
- Proven track record of managing client relationships, marketing campaigns and driving client satisfaction.
- Experience with project management software, CRM platforms, social media and video conference software.
Nice-to-haves
- Experience in SaaS, Payments or Fintech industry.
- Working knowledge of Salesforce, Hubspot, Pardot.
- Familiarity with performance tracking tools and dashboards.
- Experience in a high-growth fast-moving organization.
