Marketing and Office Manager

About the position

This isn't just another desk job - it's a front-row seat to helping grow the Floor Coverings International brand from the ground up in our hometown market. We're a family-owned, fast-growing flooring and home improvement company looking for a savvy, high-energy Marketing & Office Manager to join us on the journey. You'll wear multiple hats - from local marketing and event planning to running our daily operations - and your ideas will shape how we grow. If you're an organized go-getter who's equal parts creative and customer-focused, this could be your dream job.

Responsibilities

• Post fresh, engaging content on social (FB, Insta, LinkedIn) that tells our story and highlights our work.
• Plan and host local events - home shows, farmers markets, grand openings - you're the face of our brand!
• Activate national marketing campaigns locally through social media and events.
• Coordinate with digital marketing partners to ensure we're hitting the mark online and maximizing our return on ad spend - SEO, ads, web presence.
• Build real relationships with realtors, property managers, contractors, and community orgs.
• Represent us at networking groups like BNI and the Chamber of Commerce - and bring your elevator pitch.
• Be the welcoming face and voice of our studio - answer calls, greet visitors, manage deliveries.
• Stay on top of the phone system so every call finds the right person.
• Turn website and phone leads into scheduled appointments (bonus: you're great with follow-up).
• Order flooring & materials, manage logistics, and enter invoices into QuickBooks.
• Help set up vendor/installer accounts, and support project scheduling.
• Keep us organized in Salesforce and QuickBooks - from lead to close.
• Ensure every customer experience ends on a high note - follow-ups, thank-you notes, and yes… review requests.

Requirements

• 2+ years in office admin, customer service, or marketing (flooring or home services is a big plus).
• Comfortable being independent - you take initiative, stay on top of tasks, and keep things moving.
• A natural storyteller with a love for social media. Bonus: you dabble in content creation or editing.
• Tech-literate and willing to learn - especially with platforms like Salesforce, Quickbooks, Social Media, phone and payments systems.
• Organized, resourceful, and able to manage multiple balls in the air (without dropping any).
• A people-person - because creating great customer experiences is just who you are.
• Open to attending occasional weekend or after-hours events.

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development