About the position
Under the supervision of the Community Manager, the Marketing Assistant’s primary responsibility includes interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Marketing Assistants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for marketing assistants centers on Fair Housing, closing techniques, and overcoming objections. Reports To Community Manager, Assistant Community Manager, and/or Leasing Manager.
Responsibilities
- Provide excellent service to all residents, prospects and visitors to the community
- General office administration to include lease and resident communication management, filing, answering phones, greeting customers, etc.
- Effectively lease apartments in accordance with budget guidelines
- Follow Fair Housing Standards in all dealings with prospects and residents
- Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
- Coordinate the application review for each lease including credit and income verifications and background checks
- Complete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signatures
- Ensure the condition of leased apartments prior to move-in, including a final inspection
- Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents
- Perform daily marketing inspection, including the check of the model, the condition of the leasing path, and amenities areas
- Pick up trash and carry a trash bag and sparkle kit
- Vacuum and clean clubroom as needed, if not performed by housekeeper
- Prepare cookies or provide candy, beverages, and coffee each morning
- Notify Community Manager when supplies are needed
Requirements
- High School diploma or General Education Degree (GED); active enrollment in 2 or 4 year degree program preferred
- Equivalent combination of education and experience
- Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experience
- Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnel
- Excellent customer service, sales and negotiation skills
- Good communication and listening skills
- Able to speak effectively before groups of customers or employees of organization
- Able to read and understand lease documents
- Able to be an effective team player and interact well with others
- Organized and detail-oriented
- Patient, even-tempered and works well under pressure
- Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
- Able to write routine reports and correspondence
- Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Able to compute rate, ratio, percentage, discounts, and pro-rations
- Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Effective time management skills
- Able to maintain confidentiality
- Able to follow directions from a supervisor
- Able to understand and follow posted work rules and procedures
- Able to accept constructive criticism
- Able to work weekends or overtime as job requires
- Knowledgeable in Microsoft Word and Excel
- Knowledge in Entrata preferred
