About the position
Williams Lea is hiring for a CRM Marketing Associate for our Wheeling, WV office to work Monday to Friday 8:30 am to 5:00 pm. The position involves performing data stewarding duties to assist in the maintenance and administration of client and contact data in the firm's Client Relationship Management system. Responsibilities include researching and verifying contact data, accurately identifying and resolving duplicates, cleansing and conforming contact data to the firm's standards, handling data change tickets, processing changes, and maintaining key additional information such as board memberships and other relationships. The role also requires maintaining a 48-hour turnaround on new tickets, promoting and merging event contacts to the Firm List, and supporting users on system functions and business processes. As part of the Global CRM Team, the associate will attend and participate in biweekly conference calls and may provide other project support as needed.
Responsibilities
- Perform data stewarding duties to assist in the maintenance and administration of client and contact data in the firm's CRM system.
- Research and verify contact data.
- Accurately identify and resolve duplicates.
- Cleanse and conform contact data to the firm's standards.
- Handle data change tickets and process changes.
- Maintain key additional information such as board memberships and other relationships.
- Maintain a 48-hour turnaround on new tickets.
- Promote and merge event contacts to the Firm List.
- Add contacts to mailing lists, suppression lists, and other categorization as needed.
- Pull searches and generate reports for review by Business Development teams and lawyers.
- Monitor firm sender/response mailboxes for bounce back messages.
- Support users on system functions and business processes.
- Train and mentor other team members as needed.
Requirements
- Experience with CRM or other databases (LexisNexis InterAction a plus).
- Microsoft Excel proficiency required.
- Email marketing experience helpful but not mandatory.
Nice-to-haves
- Ability to work within a team player to accomplish tasks.
- Excellent attention to detail and developed organizational skills.
- Proactive with the ability to work and move projects forward with light supervision.
- Strong logical thinking and problem-solving skills.
- Energetic, positive, innovative, and technologically savvy.
- Ability to prioritize responsibilities and juggle multiple tasks.
Benefits
- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug).
- 401k Retirement Savings Plan Including Employer Match.
- Paid Time Off (PTO).
- Life Insurance.
- Paid Parental Leave.
- Short-term & Long-term Disability.
- Healthcare & Dependent Care Flexible Spending Accounts.
- Domestic Partner Coverage.
- Commuter Benefits.
- Legal Assistance.
- Employee Assistance Program (EAP).
- Company Provided Parking.
- Additional Employee Perks and Discounts.
