Marketing Communications Manager

About the position

The Sales Support General Team Manager is responsible for comprehensive, highly strategic, measurable communication campaigns tailored to the commercialization communication needs for ARKRAY Products. Responsible for planning, development and implementation of all of the organization's marketing communications and public relations activities, both external and internal. Responsible for ensuring that internal and external product trainings are planned, coordinated and implemented. Management of the organization's graphics design process, including marketing materials and product labeling and packaging. Responsible for supporting the call center staff and taking calls if necessary.

Responsibilities

• Develop, train and manage the Sales Support General Team.
• Responsible for creating, implementing, measuring, and reporting on the success and failures of a comprehensive marketing, communications and public relations program within the marketplace and the general public, and facilitate internal and external communications.
• Manage delivery of the campaign management process from kickoff to regular (monthly or quarterly) data reports and updates that encompasses budget and measurable results.
• Oversee proper Regulatory, Quality and Legal reviews in compliance with the Standard Operating Procedure (SOP) for Marketing Communications.
• Supervise vendors and contractors for different projects and programs.
• Manage and lead the strategy, registration and schedule management, and participation logistics of trade shows/congress/conventions, partnering with the commercial sales teams, and aligned with the product marketing campaigns.
• Lead strategy and content for product specific events and other customer facing marketing activities as assigned.
• Responsible for overseeing the internal and external Graphics Design staff, ensuring compliance to US medical device regulatory and quality systems regulations and production and management of revision controlled design files.
• Responsible for overseeing the creation of internal and external product training materials, and then ensuring that the training is planned, coordinated, and implemented.
• Analyze the effectiveness of internal and external product trainings and identify points of improvement.
• Responsible for overseeing and supporting Call Center functions to ensure all customer support functions are met and the company is in compliance with relevant laws and regulations.

Requirements

• Bachelor's degree in Marketing, Public Relations, Journalism, Advertising, Communications, Design or equivalent. MBA preferred.
• 8+ years of progressively more responsible work experience in the field of marketing communications in medical device field.
• 5+ years of experience managing vendors/contractors.
• Internal and/or external product training experience preferred.
• Call Center work experience is advantageous.
• Must have proven track record of delivering measurable, successful multi-channel communication campaigns and leading teams that deliver similar campaigns.
• Experience managing a substantial budget encompassing personnel and campaign finances required.
• Must have verbal and written analytical/problem solving, communication, negotiation, interpersonal and presentation skills.
• Proficiency in Microsoft Office programs (including, but not limited to Word, Adobe, Excel, PowerPoint, sales enablement tools, web/mobile apps).
• Travel required.
• Office-based position.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401K with a company match
• HSA and FSA options