Marketing Community Manager (REMOTE)

About the position

Rocksbox is looking for a creative and data-driven marketing professional to join our marketing team as Community Marketing Manager. You will be responsible for accelerating Rocksbox’s business by driving brand awareness, engagement, and loyalty through community building, event coordination, and social media strategies. You are knowledgeable in online marketing trends and have a passion for testing and experimentation. This role is a critical part of Rocksbox’s growth strategy, and you’ll be working with a committed and motivated team. This role is based in San Francisco and reports to the VP of Marketing.

Responsibilities

• Plan and execute online and offline events to engage with current and potential customers
• Support new store openings with targeted events to drive awareness and traffic in key markets
• Travel to store locations for events as needed
• Act as point person for all elements of event execution – including vendor management, contracting, and coordination with retail ops and store teams
• Create and implement social media strategies to increase brand visibility, engagement, and growth
• Develop and manage brand ambassador customer loyalty, or influencer programs to strengthen brand loyalty and advocacy
• Collaborate with Brand Manager, merchandising team, internal creative team and agencies as necessary to develop and execute events and community marketing initiatives in key markets
• Analyze community insights and feedback to improve marketing initiatives and customer experiences
• Manage internal relationships related to paid marketing, partnering with finance, product, and merchandising teams to administer and optimize paid marketing programs
• Collaborate with agencies and other vendor partners

Requirements

• Proven (3-5 years) experience in community management, event planning, and social media marketing
• Strong collaboration, communication and interpersonal skills
• Ability to think creatively and strategically to engage and grow the community
• Familiarity with social media platforms and tools (e.g., Facebook, Instagram, Twitter, LinkedIn, etc.)
• Familiarity with other channels (Direct Mail, Influencer, Television, Podcast)
• Comfortable with deadline-driven projects and quick turnarounds
• Analytical thinker – able to understand target metrics and goals
• Familiarity with Shopify as well as working with brand ambassadors or influencers, a plus
• Pacific Time Zone compatibility, preferred

Benefits

• Comprehensive healthcare, dental, and vision insurance to keep you and your family covered
• Fertility Benefits, with a max of $15,000, for participants in the U.S. medical plans/prescription plans
• Generous 401(k) matching after just one year to help secure your financial future
• Ample paid time off, plus seven holidays to recharge and unwind
• Exclusive discounts on premium merchandise just for you
• Dynamic Learning & Development programs to support your growth
• And more!