Marketing CRM QA Lead

About the position

As a Marketing CRM QA Lead, you will be responsible for creating and delivering a comprehensive QA strategy for a program rolling out Salesforce Data Cloud and Marketing Cloud to over 80 markets. You'll work at the program level, defining the overall testing strategy and overseeing its execution across multiple interconnected product teams.

Responsibilities

• Develop and manage a modern, agile-aligned test strategy and high-level test plans for major releases across four interconnected product teams.
• Oversee testing delivery, establish working practices and performance metrics, and ensure testing meets C4 standards and industry best practices.
• Actively participate in all stages of product development, identifying and implementing process improvements, coaching teams on 'Definition of Done,' and defining quality requirements for releases.
• Define and implement a test automation strategy, including UI, API, and visual testing, leveraging automation frameworks (Java, Javascript, or Python).
• Proactively identify and mitigate risks, establishing a common practice for documenting and managing risks as part of test plans.
• Establish and manage a QA reporting framework to provide visibility into progress, plans, and issues to development teams and management.
• Work with various stakeholders, including the CMO Operations QA Lead, MarTech Platform DevOps and QA Lead, and individual product team QAs, to ensure end-to-end testing is conducted to a high standard.

Requirements

• 10+ years of experience in DevOps and Test Engineering/Software QA.
• A senior-level understanding of various testing types (functional, regression, risk-based, etc.) and a hands-on approach with a strong focus on test automation.
• In-depth knowledge of test automation tools and experience with automation frameworks (Java, Javascript, or Python).
• A strong understanding of DevOps concepts, including CI/CD, and how testing integrates into these processes.
• Proven experience with Agile (SCRUM, SAFE) development and testing methodologies.
• Proven track record of defining a test strategy at the ART (Agile Release Train) level and coaching QAs across product scrum teams.
• The ability to use real data and metrics to inform development planning and make critical release decisions.
• Excellent experience with Salesforce Data Cloud and Marketing Cloud and their testing strategies.
• Excellent experience with testing applications on AWS services (ECS, RDS, Lambda, etc.).
• Excellent communication and leadership skills, with the ability to operate in senior leadership forums.

Nice-to-haves

• Experience with OneTrust and Okta.
• Formal software testing training or certification.

Benefits

• Work-life Balance
• Lots of opportunities for personal and professional growth
• Health Benefits Package
• Mental Health Support
• Personal Days Off
• Fertility and Menopause Leave
• Fitness Allowance
• D,E&I Initiatives
• And much more...