About the position
As a Marketing Guest Experience Representative, you will have the opportunity to provide full marketing support to the operation, to include administrative support, program assistance, event coordination, and all departmental reports. You will be responsible for preparing and submitting all room block assignments, communicating with front desk, housekeeping, and maintenance on room status and assignment moves, and ordering and tracking marketing collateral pieces for the site's operation. Additionally, you will check in all guests according to front desk standards and procedures, provide guests with resort and area information, assist with events information and forms, and perform marketing guest recovery. This role requires outstanding customer service and maintaining the highest standards of integrity when interacting with fellow team members, management, owners, members, and prospects.
Responsibilities
- Provides full marketing support to the operation, including administrative support, program assistance, event coordination, and departmental reports.
- Prepares and submits all room block assignments.
- Communicates with front desk, housekeeping, and maintenance on room status and assignment moves.
- Orders and tracks marketing collateral pieces for site's operation.
- Checks in all guests according to front desk standards and procedures.
- Provides guests with resort and area information.
- Assists with events information and forms that need to be signed.
- Provides and updates the master list with tour status and room information.
- Prepares arrivals report for In-House Marketing.
- Attends all meetings regarding the program.
- Performs marketing guest recovery, including guest appeasement preparation & delivery and guest calls.
- Provides outstanding customer service.
Requirements
- High School Diploma/GED.
- Able to work flexible schedules including mornings, evenings, weekends, and holidays.
- Proficient with Microsoft Word, Excel, and Outlook.
- Excellent written and verbal communication skills with a strong sense of customer service.
- Good organizational skills and detail-oriented.
Nice-to-haves
- Previous Vacation Ownership and guest relations experience.
Benefits
- Medical, dental, and vision insurance.
- 401K plan.
- Paid Time Off (PTO) program.
- Outstanding travel benefits.
- First day benefits for new employees.
