Marketing Lead, Creative Services

About the position

As Ridgeline's Marketing Lead, Creative Services, you will be the driving force behind all creative services-setting the bar for design excellence and overseeing the visual storytelling that powers our brand. You will guide internal and external creative resources, serve as lead art director, and collaborate across marketing, product, and sales to bring campaigns and initiatives to life. You'll help solve the challenge of building and maintaining a unified, compelling brand voice in a fast-scaling SaaS organization. You'll be empowered by cutting-edge technologies and tools-including AI platforms like ChatGPT-to streamline processes, boost creativity, and elevate execution.

Responsibilities

• Own and manage all creative services for Ridgeline, including oversight of external agencies and in-house production for digital, video, event, and print assets
• Provide creative briefs and direction for internal and external design efforts, acting as reviewer and approver for cross-functional stakeholders
• Serve as the lead art director by evolving and safeguarding Ridgeline's brand identity and visual standards
• Execute hands-on design work across websites, social media, digital ads, print collateral, and multimedia assets
• Collaborate with cross-functional teams across marketing, product, sales, and events to support go-to-market strategies
• Lead creative concepting for brand campaigns, product launches, and internal initiatives, proactively generating new ideas
• Develop and maintain the company's visual identity, templates, and asset management processes to support scale
• Drive high standards for speed, quality, creativity, and craftsmanship while staying ahead of design trends and tools
• Manage vendor relationships, budgets, and production timelines, negotiating with partners to maximize value
• Champion Ridgeline's brand voice internally and externally, mentoring colleagues on creative best practices
• Think creatively, own challenges, seek solutions, and communicate clearly throughout the process
• Contribute to a collaborative and transparent team culture that emphasizes learning and continuous improvement

Requirements

• 5-7 years of experience in design, creative direction, or brand marketing (preferably in tech/SaaS or agency environments)
• Proven portfolio of multi-channel design work across digital, print, branding, video, and events
• Expert-level proficiency in Adobe Creative Suite, Figma, and other digital design tools
• Demonstrated ability to lead and execute creative projects from concept to delivery under tight timelines
• Experience managing external vendors and establishing internal creative workflows
• Strong communication and cross-functional collaboration skills
• Strategic thinker who can translate business needs into compelling visual concepts
• Experience building or evolving brand guidelines for growing companies
• Strong project management skills and ability to prioritize across multiple initiatives
• Comfortable working in fast-changing environments and adapting to shifting priorities
• Enthusiasm for learning, storytelling, and working in a values-driven organization
• Willingness to learn about cutting-edge technologies while cultivating expertise in a business domain/problem space
• An aptitude for problem solving
• Ability to communicate effectively
• Serious interest in having fun at work

Nice-to-haves

• Experience in growth-stage SaaS or fintech brand environments
• Familiarity with UX/UI principles
• Basic motion graphics or animation skills

Benefits

• Unlimited vacation
• Educational and wellness reimbursements
• $0 cost employee insurance plans
• Participation in Company Stock Plan