About the position
The Marketing Operations Coordinator plays a key role in supporting the Member Marketing team to deliver a consistent, polished, and high-performing experience across GOVX's primary member-facing channels, including email, SMS, and homepage. This role is responsible for quality assurance, campaign scheduling, and aligning channel execution with creative and strategy teams. The Coordinator will also help support the launch of new engagement channels and play a critical role in ensuring GOVX’s messages resonate with its members. The Member Marketing team owns the full lifecycle of member communications from planning to reporting. Every touchpoint is an opportunity to strengthen engagement, drive orders, and reflect the mission-driven spirit of GOVX. This role will assist in coordinating across departments, ensuring that all campaign elements are aligned and optimized, and that campaigns are executed with precision.
Responsibilities
- Learn and master GOVX systems and tools that support key member engagement channels, including promotional email, transactional email and email journeys, SMS, GOVX homepage and landing pages, personalization engine, A/B testing platform, and project management tools.
- Manage QA and revisions for all outbound campaigns with extreme attention to detail to ensure accuracy, consistency, as well as brand and promotional campaign alignment.
- Support campaign scheduling and cross-channel calendar coordination in partnership with the Lifecycle Marketing and Campaign Marketing teams.
- Help conduct post-campaign performance reviews to identify trends, successes, and opportunities for future improvements.
- Learn the GOVX catalog to support campaign structure and partner with the Partner Management team to ensure the right brands are presented to the audience at the right time to drive sales.
- Support creative and messaging consistency across email, SMS, homepage, landing page, and emerging channels.
- Assist in testing segmentation and messaging strategies to improve engagement and performance.
- Play an active role in launching new marketing and communication channels as they emerge.
- Create and manage campaign requests and workflows in the GOVX project management system to ensure deadlines are met and processes are efficient.
- Document and optimize standard operating procedures (SOPs) for email QA, scheduling, and deployment to improve team efficiency.
Requirements
- Bachelor’s degree preferred.
- 1–3 years of experience in marketing, QA, project coordination, or a related role (email or cross-channel marketing preferred).
- Strong attention to detail and ability to maintain accuracy across multiple projects.
- Passion for enhancing the customer experience and making data-driven decisions.
- Excellent time management and organizational skills.
- Effective written and verbal communication skills.
- A collaborative team player who thrives in a fast-paced environment.
- Proficient in Microsoft Excel and project management tools.
- Experience with email/SMS platforms and Google Analytics (preferred but not required).
Benefits
- Flexible Time Off, Paid Sick Leave, Paid Holidays
- Competitive Medical, Dental, Vision, and Life Insurance
- 401(k) plan with discretionary match available
- Flexible Spending Account (FSA), Health Savings Account (HSA)
- Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life
- Employee Referral Program
- Lunch provided in office one day per week
- Gym on site
- Collaborative work environment in a modern office, stocked with drinks and snacks
- Exposure to a growing ecommerce company
- Discounts on the GOVX website
