About the position
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back. Role: We are seeking a Marketing Operations Manager to join our team to support application configuration changes, drive system improvements, and provide global user support and enablement. In this role, you will partner closely with cross-functional teams across Marketing, IT and Sales to ensure our systems are optimized for efficient data flow, sales productivity and comprehensive reporting throughout all funnel stages.
Responsibilities
- Collaborate with global stakeholders to convert business needs into technical requirements in order to independently build, test and launch lead distribution, data governance, and sales prospecting related workflows
- Partner with IT development teams to implement enhancements within Salesforce, adhering to Agile methodology
- Provide hands-on troubleshooting for system related issues and serve as a resource for questions around lead management, marketing and sales processes, and operations best practices
- Manage and support integrations between Salesforce and other marketing and sales tools to ensure smooth and consistent flow of leads to sales teams
- Manage and resolve a high volume of support tickets using ServiceNow, Jira, and Workfront
- Build process documentation, standardize reporting and provide enablement for users
Requirements
- 4+ years demonstrated experience in marketing operations or similar operations functions (e.g. Sales Ops, Business Ops)
- Expertise in administering sales and marketing tools such as Salesforce, Marketo, LeanData, and Outreach
- Highly skilled at time-management, is meticulous with details and has high standards for project delivery
- Strong verbal and written communication skills, able to translate complex concepts for diverse audiences
Benefits
- Quality medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Short and long-term disability coverage
- Basic life insurance
- Numerous wellbeing offerings
- Up to twelve paid holidays per calendar year, including one floating holiday
- Vacation time off accrual up to 16 days each year for non-exempt new hires
- Flexible Vacation Time Off policy for exempt new hires
- Sick Time Off policy with 80 hours provided on hire date and annually
- Paid time away for critical or emergency issues
- Additional paid time to volunteer and give back to the community
- Performance-based incentive pay for employees on sales plans
