Marketing Representative In House Pre Arrival

About the position

The In-House Marketing Representative at Hilton Grand Vacations is responsible for generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. This role also involves providing customer and concierge services to all guests while projecting a professional company image. The position is designed to help guests enjoy life at its best by creating lasting memories and showcasing the benefits of vacation ownership.

Responsibilities

• Conducts pre-arrival calls to owners, renters, and exchangers.
• Confirms appointments with guests to ensure tour reservations and improve show rate.
• Completes required paperwork accurately and completely for each tour.
• Checks availability to avoid overbooking tour waves.
• Ensures guests meet minimum eligibility for gifts or promotes a courtesy tour.
• Follows gifting procedures to ensure costs are met monthly.
• Provides location-related guest service to resort guests and visitors.
• Distributes only HGV-authorized information, collateral, and materials.
• Maintains location operating standards.
• Carries out all other reasonable requests by management.
• Contacts appropriate management with any guest issues.

Requirements

• At least 1 year of experience in customer service.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations, and etiquette skills.
• Proficiency in English (speak, read, write).

Nice-to-haves

• Minimum of 2+ years experience selling and booking tours, activities, concierge services.
• 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.

Benefits

• Driven hourly pay
• Medical, Dental, and Vision benefits starting on Day 1
• Generous Vacation Time Off Program
• Paid Sick Time
• GO Hilton Discounted hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program - purchase shares at a discounted rate
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing