Marketing Representative In House Pre Arrival

About the position

Directly responsible for completing the process of booking eligible tours on the phone and the sale of mini-vacation packages to HGV resorts, which will produce potential revenue. The Marketing Executive responds to guest requests in a timely manner and represents HGV in a professional manner in all hotel properties where this program is operating.

Responsibilities

• Call owners and guest before they arrive to the resort to offer concierge services and invite them to go on a sale presentation.
• Responsible for personal performance metrics on the phone.
• Meet or go above and beyond for marketing metrics.
• Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour.
• Champion Hilton quality customer care service throughout all Marketing channels.
• Secure future business through vacation package sales.
• Distribute only HGV authorized information, collateral, and materials.
• Maintain location operating standards.
• Follow gifting procedures.
• Assist with tour or marketing related issues.
• Confirm appointments with guests to ensure tour reservations and improve show rate.
• Responsible for ensuring all marketing initiatives are being delivered.
• Build and develop a motivated team environment out in the field.
• Will need to work weekends, holidays, mornings, nights, and any other days/ hours as required per business needs.
• Carries out all reasonable requests by management.
• Requires Intermediate Microsoft Office & Operating system knowledge.
• This is primarily a remote/work from home position with the exception of a few days a month.

Requirements

• Minimum of 1-2 years of phone marketing/sales experience, preferably in the Vacation Ownership industry, yet not required.
• Excellent interpersonal and guest relations skills.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Ability to work a flexible schedule, including weekends and holidays.
• Professional appearance and demeanor.
• Be motivated and a self-starter.
• Detailed understanding of the local area.
• Ability to accept rejection in a proactive manner.
• Coachable, quick learner, and open to feedback.

Benefits

• Potential income of $65,000 or higher - based on performance!
• Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers up to 40 room nights per year at deeply discounted rates starting at just $40 a night and 50% off at participating hotel-operated restaurants.
• Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.