Marketing Service Rep (Jr. Account Manager)

About the position

This position is responsible for supporting sales representatives or account management personnel in the prospecting, acquiring, or renewing business. Duties vary based on market and type of role supporting and may include any of the following: building relationships with customer representatives/brokers, researching and coordinating the resolution of customer issues, preparing and analyzing reports, participating/leading enrollment meetings, gathering information for rfps, preparing or implementing new accounts or renewals, and travel to customer sites.

Responsibilities

• Support sales representatives or account management personnel in prospecting, acquiring, or renewing business.
• Build relationships with customer representatives/brokers.
• Research and coordinate the resolution of customer issues.
• Prepare and analyze reports.
• Participate/lead enrollment meetings.
• Gather information for RFPs.
• Prepare or implement new accounts or renewals.
• Travel to customer sites.

Requirements

• Bachelor's Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 5 years of experience in health care management in a marketing service representative role OR 5 years of experience in sales/marketing or health care management/claims/provider service experience involving processing or coordination of services for health care clients.
• State Insurance License(s) or obtain State Insurance License(s) within required time frame per state regulations.
• Organizational and decision-making skills.
• Written and verbal communications skills including telephone skills.
• Ability to interact professionally with both internal and external contacts.
• Proficient in Microsoft Excel, Word, PowerPoint and Access.

Nice-to-haves

• Health insurance/health care experience.

Benefits

• Health and wellness benefits.
• 401(k) savings plan.
• Pension plan.
• Paid time off.
• Paid parental leave.
• Disability insurance.
• Supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Annual incentive bonus plan.