About the position
The Marketing Services Manager has a key role within the Creative Services Department, supporting branding and company initiatives. This position oversees the execution of creative projects submitted through the creative request system and works cross-functionally with requesters, designers, internal reviewers, and production teams. The role ensures all projects are accurate, on-brand, and delivered on time across various media channels, including print, digital, and broadcast.
Responsibilities
- Manage the end-to-end workflow of creative projects, including timelines, budgets and communication
- Support creative development across a wide range of media types including print/POP, apparel, digital, packaging, signage, and traditional media
- Collaborate with departments across Brand, RSO, and Operations to ensure alignment and execution of creative needs
- Communicate with requesters to ensure all necessary project information is provided
- Collaborate with designers to ensure projects are accurate, effective, and timely
- Provide strategic direction and support to internal and external creative teams
- Ensure projects follow the defined approval process
- Deliver project status updates to the internal team and key stakeholders
- Maintain accurate workload reports and flag team bandwidth or timeline concerns
- Coordinate production handoffs and vendor routing for approved creative
- Identify and recommend improvements to creative development processes
Requirements
- 5+ years’ experience in account management or advertising agency settings
- Bachelor’s degree in marketing, advertising, or related field
- Baseline understanding of marketing, creative, and design workflows
- Experience collaborating with graphic designers and production teams
- Experience with digital creative development for websites and apps
- Strong time management, project management, and organizational skills
Nice-to-haves
- Experience within the QSR industry
