About the position
Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs.
Responsibilities
- Get to know each member/prospective member/guest and share In-Shape’s fitness philosophy.
- Provide membership options and help determine the best option based on their personal fitness goals.
- Support new members through our FitStart program, familiarizing them with the club and equipment.
- Assist members/new members with downloading the mobile app and getting started.
- Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member.
- Stock/Sell/Recommend retail items that will support the member’s specific fitness goals.
- Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships.
- Build our In-Shape community through a consistent member experience that is welcoming and motivating.
- Responsible for following and adhering to the In-Shape Clean Approach.
- Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed.
- Maintain a safe environment through the correct implementation of safety policies and procedures.
- Assist in building our In-Shape community of members through a consistent member experience.
- Assists in other areas of the club when needed.
- During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times.
- Perform additional duties and responsibilities as assigned.
Requirements
- High School diploma or equivalent.
- Passionate about fitness and helping others in their fitness journey.
- Basic fitness and sales experience.
- Excellent communication and listening skills both in-person and phone.
- Demonstrated customer service experience: friendly, outgoing, and approachable disposition.
- Works well under pressure and time constraints, and displays positive behavior in all member contacts.
- Basic computer skills.
- Attend and participate in required meetings and trainings as needed.
- Willing and able to work a flexible shift: evenings, weekends, and holidays.
- Bilingual skills a plus.
- Current CPR or ability to pass CPR certification within 60 days of hire date.
- First Aid Training, required only at clubs with pool slides.
Benefits
- Free health club membership.
- Casual work environment.
- Discount on in club retail items and any current vendor partner offerings (NASM, etc).
- Opportunity for growth; professional development.
- 401(K) savings plan.
