About the position
Here's your opportunity to help us make a big difference in Rural America. At Conexon Connect our primary goal is to bridge the digital divide by providing customers in rural areas with Fiber internet speeds! As a Member Service Representative, you’ll get to work with some of the brightest minds in the industry, be part of a fast-paced, growth-oriented environment providing 5-star service to subscribers of some of the most advanced fiber to the home networks in the world. Our Member Service Representatives take incoming questions from customers and offer resolution through active and empathetic listening then sharing a wide depth and breadth of knowledge (after becoming a subject matter expert) in our products and services. We’re looking for high achievers who are fascinated with our industry to join our dedicated team in providing exceptional service to our members. It’s the very foundation of our growing company and the reason behind our success. You can enjoy the satisfaction of using your quick mind and problem-solving skills to help our members, while working in an enriching work environment with great benefits and many opportunities for career growth. Come discover how you can be part of our growing Conexon family.
Responsibilities
- Provide 5-star customer service to Conexon Members
- Demonstrate clear and effective communication with end users, colleagues, and management to quickly (yet accurately) resolve issues and ensure member satisfaction
- Assist potential members in identifying if they are currently in Conexon’s service area
- Assist new members with new account creation and plan selection
- Answer general account questions including billing, pricing and service details
- Assist with projects and other duties that continuously improve our department and create career development opportunities
Requirements
- Have flexibility in your schedule for work purposes – ours is a 7a.m. to 7p.m. schedule, 7 days a week
- Excellent customer service and problem-solving skills, active listening skills and a strong eye for details
- Strong communication skills and unflappable, professional demeanor
- Ability to multitask between systems and adapt to change
- Analytical thinker with technical aptitude with the ability to work independently and as part of a team
- Solid computer skills
- 2 years customer service/or technical support experience
Nice-to-haves
- Telecom industry experience a definite plus
- Bilingual
- Experience with billing and pricing
Benefits
- Paid time off
- Full benefits (health, dental, and vision)
- Life insurance
- Long-term and short-term disability insurance
- Retirement benefits
