National Marketing Administrator

About the position

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. The National Marketing Administrator plays an important role in the organization by performing a number of activities related to the company’s National Marketing function. The role is primarily responsible, under general supervision, for providing service to licensed professionals and support in project management, design and production.

Responsibilities

• Responsible for granting rights, privileges, permissions and market facing properties for all licensed personnel.
• Function as main contact for new hire and terminations notices of licensed personnel by activating/deactivating all rights and privileges.
• Function as a super-user on Testimonial Tree systems and platforms that enable Loan Officers to conduct business as a Guild employee.
• Responsible for possessing a thorough understanding of Company’s operations and detailed processes across multiple departments.
• Function as a Marketing operations counterpart to the Regional Administrators.
• Provide quality control of operational details of MyCircle and Administrative console.
• Troubleshoot multiple systems, interface with vendors, IT, Compliance, Finance and Director, Digital Marketing.
• Educate Regional Marketing Coordinators on systems credentialing and web publishing procedures.
• Deliver on promised marketing service levels for Branch Managers and Recruiters when hiring Loan Officers.
• Set up account credentials for marketing automation platforms and troubleshoot elevated scenarios.
• Provide significant contribution to program and process improvement(s).
• Responsible for process design and configuration for Marketing’s use of the ZenDesk ticketing system.
• Manage assignment of design projects as they move through Smartsheet.
• Perform minor changes/edits to graphics and provide quality control of design work.
• Create favorable relations with event manufacturing vendors and national promotional vendor.
• Provide project management and function as central point person for promotional store.
• Oversee vendor invoices, code and allocate.
• Primary liaison for Chief Marketing Officer/Manager, Facilities for Staples ordering.
• Perform other duties, as assigned.

Requirements

• Bachelor's Degree directly related to the position or equivalent, required.
• Minimum five years of experience in applicable related experience required.
• Prior experience in the Mortgage industry or real estate preferred.
• Highly proficient with Microsoft Office (Outlook, PowerPoint, Excel and Word).
• Demonstrated ability to work independently, self-motivated with a strong attention to detail.
• Advanced verbal and written communication skills and very comfortable communicating with executives.
• Proficient in reviewing and proofreading marketing mockups.
• Asserts a high level of confidentiality.
• Results oriented, resourceful and adaptable.
• Strong time management skills; enjoys pace of fast turn-around timelines.
• Detailed oriented with ability to effectively organize and manage high volume requests.

Nice-to-haves

• Understand complex Marketing operations.
• Able to discern on-brand vs. off-brand executions and guide others on adherence to Brand Style Guide.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.

Benefits

• Competitive compensation.
• Medical, dental, vision, life insurance, AD&D, LTD.
• 401(k) with employer match.