About the position
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. You’ll be directly supporting Newline's client-facing APIs and our cloud-based Newline Ledger, which sits at the core of everything we do. We’re already operating at scale and working with some of the world’s largest brands and most innovative fintech/SaaS companies. This role will provide the right candidate the opportunity to meaningfully shape the enterprise, drive impact at scale, and contribute to the evolution of the entire industry. This role will be the expert on all things related to the Newline API alongside the Product Manager and Engineering Manager. You will facilitate the team's delivery cadence by knowing what will be released and when to drive delivery forward. You will manage our governance processes as part of feature delivery alongside the Product Manager to ensure all necessary actions are complete ahead of feature and product releases. You will be heavily involved in the change management and scaling of product feature releases, including sales training, go to market support, implementations training, and sales and finance readiness.
Responsibilities
- Motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience.
- Partner with other business functions, IT, risk, finance, operations, and other key partners to define and execute on the product strategies.
- Work with senior product owners or leadership to establish annual goals, objectives and outcomes for product(s) and customer satisfaction; Track and monitor key performance indicators and outcomes.
- Collaborate with cross-functional teams to gain agreement/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, architecture, and related functions.
- Provide transparency and ongoing communications with line of business partners/key stakeholders.
- Work with senior leadership guidance to drive key outcomes in support of regulatory and compliance needs, new revenue growth, process optimization, and other business-wide analytics needs.
- Work with subject matter experts to solve problems and make decisions in support of the team, with a focus on driving the greatest outcome for the product and the Bank.
- Engage with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.
- Partner closely with third parties to cultivate the relationship, understand product releases, remediate defects/outages, and ensure a seamless experience for our employees and customers.
- Maintain and provide product information to users and partners for training and other documentation.
- Stay informed of industry trends; participate in industry forums, professional associations, conferences, etc.
- Support a SAFe mindset across the product teams.
- Collaborate with SAFe teams on creating and maintaining a healthy product backlog, creating/reviewing/accepting backlog items (user stories, defects, technical spikes, etc.) and participating in team ceremonies such as sprint reviews/demos.
- Motivate teams to deliver on roadmaps for improvement of product outcomes and experience through the development of potentially releasable code in each sprint.
Requirements
- Bachelor's degree in a related field or equivalent education and related work experience.
- 2+ years of related experience.
- Product management background desired.
- Ability to interact with and influence within the organization.
- Ability to consult and articulate key messages to all levels within the organization.
- Basic business acumen and understanding of business processes related to your product and customers.
- Experience working in Agile or SAFE development a plus.
- Ability to promote a work environment that fosters creative thinking and innovation.
- Ability to have fun, a willingness to try new things and challenge the status quo through trials and an ongoing consideration of value.
- Collaborative with strong intellectual curiosity and creative problem solving.
- Good analytical skills with ability to work through concepts/data and present well thought-out, simple solutions.
- Ability to self-motivate and work well independently and with different teams; A self-starter with the ability to work in a fast-paced environment with minimal supervision.
Benefits
- Access to comprehensive medical, dental, and vision coverage.
- 401(k) plan and employee stock purchase plan that both offer a generous employer match.
- Flexible paid time off.
- Comprehensive leave programs.
- Unique benefits to support overall mental and physical wellness.
