Become Part of the TPG Hotels, Resorts & Marina Team......
TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's
premier hotel management companies. We are a national operator of hospitality
assets across the entire chain scale, from focused-service hotels and
lifestyle/resort properties to upper upscale luxury hotels and nautically based
hospitality assets. Whether an investment partner or straight third-party
operator, we are always operating on behalf of capital partners, and our role as
entrusted stewards is to deliver top performance for our guests, investors and
to fulfill the brand promise. Joining the Team gives you a rewarding career
opportunity with a nationally ranked hospitality management company that focuses
on customer satisfaction and personal growth. We pride ourselves in continually
seeking motivated team members who believe guest service is the top priority.
Job Overview
The Night Auditor is a crucial member of the hotel staff responsible for
overseeing the financial and administrative activities during the night shift.
This role requires attention to detail, excellent organizational skills, and the
ability to work independently.
What You'll be Doing:
1. Guest Services:
* Assist guests with late check-ins and early check-outs, providing a welcoming
and hospitable atmosphere.
* Address guest inquiries, concerns, and requests during the night shift,
ensuring high levels of customer satisfaction.
1. Front Desk Operations:
* Process check-ins and check-outs for guests arriving and departing during the
night hours.
* Manage reservations and room assignments, ensuring accurate information and
availability.
* Handle phone calls, take messages, and provide information to guests as
needed.
* Maintain organized and accurate records of financial transactions, guest
interactions, and other relevant information.
* Ensure compliance with data protection and privacy regulations when handling
guest information.
* Complete various administrative tasks such as filing, data entry, and
preparing reports for the following day's operations.
1. Nightly Reports and Reconciliation:
* Compile and distribute daily reports to various departments, including
management, housekeeping, and maintenance.
* Verify and reconcile guest accounts, ensuring accuracy in charges and
payments.
* Prepare and balance daily revenue reports, including room revenue, food
and beverage revenue, and other revenue streams.
1. Accounting and Bookkeeping:
* Post charges, payments, and adjustments to guest accounts accurately.
* Perform end-of-day reconciliation and close the day's financial transactions
in the hotel's property management system.
1. Security and Safety:
* Monitor the hotel premises during the night shift, ensuring the safety and
security of guests and the property.
* Respond to emergencies, such as fire alarms, medical incidents, and security
breaches, and take appropriate actions.
Skills and Abilities
* High School Education, or an equivalent of previous experience.
* Proven experience in hotel front office operations or guest services.
* Excellent communication and problem-solving abilities.
* Proficiency in hotel management software and computer systems.
* Experience with Microsoft Office applications.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical
requirements include extended standing and walking, climbing, bending, reaching,
pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an
interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
* Health, Dental and Vision Insurances
* Disability Insurances
* Supplemental Life Insurances
* Identity Theft Protection
* Flexible Spending Accounts
* 401(k) Retirement Plan
* Paid Time Off, Vacation and Holidays
* Employee Assistance Program
* AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's
premier hotel management companies. We are a national operator of hospitality
assets across the entire chain scale, from focused-service hotels and
lifestyle/resort properties to upper upscale luxury hotels and nautically based
hospitality assets. Whether an investment partner or straight third-party
operator, we are always operating on behalf of capital partners, and our role as
entrusted stewards is to deliver top performance for our guests, investors and
to fulfill the brand promise. Joining the Team gives you a rewarding career
opportunity with a nationally ranked hospitality management company that focuses
on customer satisfaction and personal growth. We pride ourselves in continually
seeking motivated team members who believe guest service is the top priority.
Job Overview
The Night Auditor is a crucial member of the hotel staff responsible for
overseeing the financial and administrative activities during the night shift.
This role requires attention to detail, excellent organizational skills, and the
ability to work independently.
What You'll be Doing:
1. Guest Services:
* Assist guests with late check-ins and early check-outs, providing a welcoming
and hospitable atmosphere.
* Address guest inquiries, concerns, and requests during the night shift,
ensuring high levels of customer satisfaction.
1. Front Desk Operations:
* Process check-ins and check-outs for guests arriving and departing during the
night hours.
* Manage reservations and room assignments, ensuring accurate information and
availability.
* Handle phone calls, take messages, and provide information to guests as
needed.
* Maintain organized and accurate records of financial transactions, guest
interactions, and other relevant information.
* Ensure compliance with data protection and privacy regulations when handling
guest information.
* Complete various administrative tasks such as filing, data entry, and
preparing reports for the following day's operations.
1. Nightly Reports and Reconciliation:
* Compile and distribute daily reports to various departments, including
management, housekeeping, and maintenance.
* Verify and reconcile guest accounts, ensuring accuracy in charges and
payments.
* Prepare and balance daily revenue reports, including room revenue, food
and beverage revenue, and other revenue streams.
1. Accounting and Bookkeeping:
* Post charges, payments, and adjustments to guest accounts accurately.
* Perform end-of-day reconciliation and close the day's financial transactions
in the hotel's property management system.
1. Security and Safety:
* Monitor the hotel premises during the night shift, ensuring the safety and
security of guests and the property.
* Respond to emergencies, such as fire alarms, medical incidents, and security
breaches, and take appropriate actions.
Skills and Abilities
* High School Education, or an equivalent of previous experience.
* Proven experience in hotel front office operations or guest services.
* Excellent communication and problem-solving abilities.
* Proficiency in hotel management software and computer systems.
* Experience with Microsoft Office applications.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical
requirements include extended standing and walking, climbing, bending, reaching,
pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an
interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
* Health, Dental and Vision Insurances
* Disability Insurances
* Supplemental Life Insurances
* Identity Theft Protection
* Flexible Spending Accounts
* 401(k) Retirement Plan
* Paid Time Off, Vacation and Holidays
* Employee Assistance Program
* AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
