About the position
The Medical Support Specialist plays a vital role in delivering high quality, patient-centered care focused on men’s health, hormone therapy and SP. They are responsible for assessing patients, triaging, administering treatments, performing venipuncture and ensuring accurate documentation while fostering a trusting and professional environment. This role requires exceptional interpersonal skills, efficiency in a fast-paced environment and the ability to discuss sensitive health topics with confidence and empathy. Medical Support Specialist must be licensed and certified in their respective fields/roles, based on state requirements.
Responsibilities
- Assist patients to exam rooms, record vitals (weight, blood pressure, etc.), and ensure accurate documentation.
- Gather patient history, assess needs, and relay all pertinent information to medical staff.
- Accurately administer and document prescribed treatments per provider instructions.
- Build rapport and confidently discuss sensitive health topics, including testosterone therapy and SP.
- Foster long-term patient relationships, ensuring comfort and confidence in our treatments.
- Perform venous punctures, handle specimens correctly, and follow protocols for charting and processing.
- Perform and assist with procedures such as Pulse and PRP treatments.
- Minimize wait times and enhance patient experience.
- Complete all charting promptly and precisely per provider direction.
Requirements
- Ability to work in a fast-paced environment.
- Providing compassionate and professional patient interactions.
- Ability to think quickly and resolve patient concerns.
- Current licensure for RN or LPN in good standing based on state requirements.
- Work on feet for up to 11 hours at a fast pace.
- Frequent bending, crouching, and maneuvering.
- Ability to lift up to 50 lbs.
Benefits
- Competitive salaries and benefits
- Opportunities for growth and development
- PTO accrual
- Health, Vision, and Dental Available with HSA & FSA options
- Employee appreciation and recognition
- 401K option
- Discounts on official company clothing
- Company paid LTD & employee life insurance
- Employee discounts on treatments, supplements and products
