Office Administrator-Temp (FlexStaff)

About the position

FlexStaff is seeking an Office Administrator/Insurance Authorization Specialist for one of our clients. This role involves providing clerical support, overseeing office operations, and ensuring accurate insurance information and billing processes.

Responsibilities

• Provides clerical support when needed to assist clerical staff with assigned administrative duties such as answering phones, sorting and distributing mail, and preparing documents.
• Oversees petty cash fund.
• Maintains inventory of office supplies; orders new supplies as needed.
• Maintains office files; implements an efficient system for other staff to access files and records.
• Train, supervise and manage administrative office staff to ensure the highest level of customer service.
• Obtain accurate insurance information, verification, and pre-authorization via appropriate method.
• Verify that all billing is processed daily and that it is accurate, timely, and fully documented.
• Review clinician charts for completeness, accuracy, and compliance with regulations.
• Provide or oversee timely reporting of key statistics to management for sales, revenue, cash, and patient flow.
• Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
• Assists in overseeing the operations for the administrative/clerical staff within the office.
• May handle or assist with discipline of employees in accordance with company policy.
• Perform other duties or special projects as assigned.

Requirements

• Complete understanding of medical reimbursement and terminology.
• Strong knowledge of state, federal and regional collection, and reimbursement laws where applicable.
• Experience with patient financial counseling. The ability to train/coach others in these skills.
• Strong interpersonal, oral (including telephone) and written communication skills.
• Understanding of medical reimbursement and terminology and a complete understanding of general office duties.
• Basic understanding of administrative and clerical procedures and systems.
• Advanced computer skills including Windows based office technologies and automated billing systems.
• Proficient with Microsoft Office Suite or related software. The ability to train/coach others in these skills.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, scanner. The ability to train/coach others in these skills.
• Extensive knowledge of office management procedures.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills, attention to detail and ability to manage multiple tasks.
• Excellent time management skills with a proven ability to meet deadlines.

Nice-to-haves

• Associate degree in office administration or related field preferred.
• Experience in Orthopedics preferred.
• O&P Software (Medflex/OPIE), preferred.