About the position
The primary responsibility of the One Team Patient-Prescriber Advocate is to enhance the patient-prescriber experience as a designated point of contact for high priority medical office prescribers servicing patients with complex medication therapies. As a One Team Patient-Prescriber Advocate you will be responsible for ensuring patients and prescribers are receiving best-in-class service, turnaround times, costs, and care for their medications by enhancing the customer service experience. This will be achieved by collaborating cross-functionally with CarePlus teams, Patients, Prescribers, Specialty Mail, Centers of Excellence, and prescriber sales within the CVS Specialty Enterprise. The Advocates will establish prescriber & patient relationships through telephonic and email outreach and will be required to triage issues to the appropriate departments and update the medical offices accordingly. In this role, you will utilize various platforms such as Salesforce, SPRX, RXConnect, Peoplesafe, Specialty Central, Zitter, and utilize pharmacy operations computer systems to track the status of prescription fulfillment and provide updates to the top specialty prescriber offices.
Responsibilities
- Enhance the patient-prescriber experience as a designated point of contact.
- Ensure patients and prescribers receive best-in-class service, turnaround times, costs, and care for their medications.
- Collaborate cross-functionally with CarePlus teams, Patients, Prescribers, Specialty Mail, Centers of Excellence, and prescriber sales.
- Establish prescriber & patient relationships through telephonic and email outreach.
- Triage issues to the appropriate departments and update medical offices accordingly.
- Utilize various platforms to track the status of prescription fulfillment and provide updates.
Requirements
- Working knowledge of Microsoft 365 Applications.
- Two plus years of experience in healthcare customer service.
- Two years as a pharmacy technician or in a healthcare setting with experience in medical billing or prior authorizations.
- Technician state licensure where required in the state they work.
Nice-to-haves
- Specialty Pharmacy Experience in operations.
- One year as a pharmacy tech in a CarePlus Specialty Pharmacy.
- Proficient in Salesforce.com.
- Knowledge of therapy, disease, and benefit plan designs.
- Knowledge of BV, SPRx, & RXConnect.
- CPHT Certification a plus in states that do not require certification.
Benefits
- Affordable medical plan options.
- 401(k) plan (including matching company contributions).
- Employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
