Onsite Front Desk Concierge - Part-time Overnight (Sage Residences)

RealManage•Longboat Key, FL

2d•$19 - $20•Onsite

About The Position

The Onsite Front Desk Concierge serves as a key point of contact for guests or visitors, helping create a welcoming and professional first impression. They focus on providing assistance, information, and personalized support to enhance the overall experience of the people they serve. The role emphasizes strong communication, organization, and a commitment to high-quality customer service.

Requirements

High school diploma or GED required
Previous customer-related experience required
Must possess a professional presentation with white glove service when residents and guests enter the building, including, but not limited to, standing when they enter, welcoming them by name, and offering assistance to access elevators, etc.
Must possess outstanding guest service, skills, and sophisticated verbal & written communication skills
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to stand and walk for extended periods throughout the workday.
Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
Manual dexterity to operate tools, equipment, and machinery safely.
Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
Ability to wear and use appropriate personal protective equipment (PPE).
Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Nice To Haves

Previous concierge experience preferred

Responsibilities

Manage the reception front desk, lobby area, community room and common areas in the immediate adjacent areas to the reception desk.
Greet the resident/guest/vendor professionally, by standing and acknowledging them
Professionally respond to incoming telephone calls from residents, guests, contractors, and the general public.
Routinely familiarize themselves with building rules, policies & procedures.
Follow the current Access Policy, ensuring all visitors, including resident guests and contractors, have been authorized to enter the building.
Enforce and control building access policies and procedures.
Monitor for non-compliance with association policies.
Encourage a sense of community and assist residents as needed, following the protocols above, regarding leaving the service desk unattended.
Direct residents and visiting guests to the management office during business hours to guide them on building rules and conduct.
Assist residents and contractors in scheduling and utilizing the service elevator for maintenance, repairs, and move-in/out.
Respond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staff.
At the end of each shift, the Concierge should provide a brief summary of events to the incoming Concierge and an update on building issues.
Write detailed incident reports of significant events or activities, following policy and procedure.
Review and respond to community email inbox messages with template responses or assign email messages to other departments for review and action.
Have a strong working knowledge of the association's emergency plan and execute the plan in the event of an emergency.
Provide shift coverage as needed to cover for concierge staff call-outs or absences.
Maintain a daily log of events.
Maintain a clean work area.