Operations and Marketing Coordinator

About the position

AECOM is seeking a highly motivated Operations and Marketing Coordinator to support our Client, Connecticut Department of Transportation (CTDOT), on high-profile public transportation programs, including CTrides, CTrail Hartford Line, CTrail Shore Line East, and CTfastrak. This role is uniquely positioned at the intersection of operations and marketing. You'll play a key role in developing and managing rail schedules and customer-facing communications, while also supporting brand strategy, digital content, social media, and outreach campaigns. You'll work closely with CTDOT and the AECOM project team to ensure operational accuracy and clear, timely communication with the public.

Responsibilities

• Serve as the primary lead on the rail schedule development process for CTrail Hartford Line and Shore Line East, coordinating with CTDOT and rail operators.
• Learn and utilize new technology platforms.
• Develop and execute internal and external communications, including web content, email alerts, printed collateral, signage, and passenger notices.
• Utilize project management and organizational skills, manage multiple priorities and meet deadlines.
• Manage customer-facing communications during service changes, disruptions, and schedule adjustments.
• Work independently and as part of a collaborative team.
• Act as a liaison between the project team and CTDOT on special projects, helping align operational goals with public communications.
• Contribute to brand management efforts across multiple programs, ensuring consistent tone, style, and messaging.
• Support and help manage social media strategy and execution across multiple accounts (Facebook, Instagram, X, LinkedIn), including content development and monitoring.
• Collaborate on marketing campaigns, promotions, and events to support program awareness and ridership growth.
• Recommend and implement improvements to communication and outreach strategies based on customer feedback and performance data.

Requirements

• BA/BS plus 2 years of relevant experience or demonstrated equivalency of experience and/or education.
• Experience in operations, marketing, communications, or a related position.
• Experience using digital tools and systems for scheduling, content management, reporting, and collaboration.
• Experience updating and managing websites, including uploading content, editing pages, and ensuring accessibility and accuracy.
• Previous experience copyediting, and proofreading.
• Professional experience with social media platforms, trends, and tools for effective engagement and reporting.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Creative Suite, and Windows OS.
• Valid US Driver's License required to visit project sites, clients, and other AECOM offices.

Nice-to-haves

• Bachelor's degree in Marketing, Business, Communications, Transportation, or related field preferred.
• Experience working with public agencies or transportation programs.
• Experience with Mailchimp, Constant Contact, or similar email platforms.
• Experience with Google Suite and Google Analytics.
• Experience developing or contributing to marketing plans and campaign strategies.
• Experience with schedule planning, data interpretation, and customer service principles.

Benefits

• Medical, dental, vision, life, AD&D, disability benefits.
• Paid time off, leaves of absences, voluntary benefits.
• Flexible work options, well-being resources, employee assistance program.
• Business travel insurance, service recognition awards.
• Retirement savings plan, employee stock purchase plan.