Operations Supervisor, Outbound

About the position

The Supervisor, Warehouse Operations supervises a team of Associates and ensures that pick, pack, and ship operations are safe, efficient, and of high quality. With responsibility for a day or night shift, the Supervisor continually monitors efficiency and quality metrics, assigns work and provides coaching to supervised staff, and addresses a variety of operational issues. The Supervisor directly contributes to Cardinal Health's customer service reputation by ensuring that shipments are on-time and of high quality, develops the Warehouse Operations talent pool, and enhances operational excellence.

Responsibilities

• Supervises the daily work assignments and performance of Group Leads and Associates.
• Tracks efficiency and productivity metrics to determine which tasks are behind- and ahead-of-schedule.
• Provides hands-on guidance to Associates to ensure that pick, pack, and ship tasks are completed correctly and safely.
• Ensures that all warehouse systems are ready and schedules and prioritizes the work that each Group Lead and team of Associates will complete.
• Tracks employee attendance and ensures necessary employee headcount to achieve objectives.
• Monitors continually productivity and quality metrics including cycle times, lines per hour, shortages, damaged units, missed dispatches, and missed scans.
• Regularly reports on team performance to the Manager, Warehouse Operations.
• Determines the productivity or safety issue root cause and directs supervised staff on resolving the issue and maintaining operations.
• Proactively identifies opportunities to improve operations and mitigate risks within supervised team and broader warehouse operations.
• Conducts performance evaluations and provides one-on-one feedback to encourage Associates' development.
• Identifies Associates capable of working as Group Leads.
• Creates performance improvement plans for staff and administers discipline when necessary.
• Participates in the interviewing and selection of new Associates and provides trainings during employee onboarding.
• Identifies process improvement opportunities to develop projects.
• Leads one of our safety or VOE related committees.

Requirements

• 4-8 years of warehouse experience, preferred.
• Bilingual in English and French preferred.
• College degree preferred, high school diploma preferred.
• Strong communication skills.
• Leadership skills.
• Basic knowledge of Microsoft Office.
• Basic knowledge of Lean Six Sigma process improvement preferred.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.