About the position
Under the leadership of the Service Line Director, the Orthopedic Program Coordinator develops and manages a patient-centered orthopedic care program. This role encompasses patient care coordination, resource alignment, program development, and relationship building with physicians, along with maintaining program database. The coordinator will ensure the integrity and expansion of the orthopedic clinical program, collaborating with operational and clinical leaders to maintain regulatory compliance, coordinate workflows, and establish key quality metrics. Strong project management skills and an understanding of orthopedic surgery regulations are essential. The ideal candidate will excel in analytics and collaboration with diverse stakeholders, including surgeons, nursing staff, and executive leadership across Montage Health.
Responsibilities
- Conduct feasibility studies and cost-benefit analyses.
- Ensure project scope, timelines, and budgets are met, while managing team expectations.
- Communicate effectively with stakeholders and mitigate project risks.
- Lead clinical program projects from inception to completion.
- Develop project plans, timelines, and resource allocation.
- Collaborate with clinical leaders to ensure adherence to regulatory standards (TJC disease specific requirements and CMS).
- Monitor regulatory changes and conduct audits to verify compliance.
- Conduct regular audits and assessments to verify compliance and implement corrective actions as needed.
- Optimize workflows across care phases to enhance program efficiency.
- Identify improvement areas and implement best practices.
- Collaborate with leaders to define critical quality and sustainability metrics.
- Track, analyze, and report metrics to drive continuous improvement.
- Work with leaders to enhance quality initiatives and clinical outcomes through data driven process improvement.
- Address issues impacting patient care and outcomes.
- Maintain an understanding of best practices according to NAON and AAOS.
- Communicate project updates and address conflicts with stakeholders.
- Build strong relationships with internal and external partners including but not limited to; orthopedic surgeons, surgery schedulers, executive leadership, peri-op clinic staff, SSU staff, HIT, MarCom, Patient Access, front-line nursing staff, and Quality Management.
- Maintain comprehensive project documentation and prepare regular reports for stakeholders.
- Stay informed healthcare industry trends and foundational understanding of billing and coding.
- Lead workflow diagrams, facilitate meetings, and educate staff and community members.
- Agenda setting, preparation and facilitation of monthly JOC meetings, orthopedic workgroups and workshops.
- Assist unit staff in discharging patients and improving patient flow.
- Round on orthopedic patients at WeHo, IRU and collaborate with local SNFs.
Requirements
- Strong expertise in project management and proficiency in Microsoft Office.
- Working understanding of budgeting, coding, and cost-benefit analyses.
- Excellent organizational and communication skills, with strong physician relations.
- Ability to map and suggest improvements to clinical workflows based on data driven metrics.
- Knowledge of Epic preferred.
- Demonstrated success in leading and sustaining improvement.
- Bachelor of Science in Nursing (BSN) required, master's preferred.
- Project management experience, with clinical experience in an orthopedic setting.
- Minimum 1 year of experience in the orthopedic program development and management, with at least 3 years of clinical experience in a hospital environment required.
- Demonstrated knowledge of program development and regulatory standards preferred.
- Registered Nurse licensed in California.
- Current BLS certification.
- Lean certification preferred or commitment to complete.
- PMP certification preferred.
Nice-to-haves
- Knowledge of Epic preferred.
- Lean certification preferred or commitment to complete.
- PMP certification preferred.
Benefits
- Salary Range: $146,265.60 to $195,582.40
- Full Time
- Exempt
- Primarily M-F
