About the position
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. We are seeking a dedicated P&C Product Management Director to support our Personal Lines Home Product area. This is a team will be responsible for monitoring, analyzing, and interpreting data for the Homeowners insurance product line. Responsibilities will include developing and translating complex data analysis to identify opportunities and challenges from a countrywide perspective. The P&C Product Management Director is accountable for the achievement of property and casualty insurance (P&C) Homeowners profit and growth targets on a national product basis. Develops strategic vision and tactical plan that will profitably expand USAA product line market share. Focuses on national product competitive and financial KPIs to anticipate and react to potential trends. Identifies opportunities to make regional or national impacts across P&C, which drive best practices and innovation across the organization.
Responsibilities
- Works with large data sets and leads business analysis of National P&L and strategy and the impact of investments to influence P&L results.
- Provides guidance on key financial and customer-related concerns from executives using multiple data sources including SAS, SQL, Tableau, R, etc.
- Leads the design, development, implementation, and maintenance of the P&C insurance products through deliver value as a leader in collaborating with business partners.
- Builds relationships and partnerships to collaborate with internal team member's partners to develop insights to develop and complete multi-year state or national strategy.
- Maintains partnerships with external regulators to bring strategic actions to market.
- Directs and implements data analytics with internal partners to identify growth opportunities, build a 360-degree view of the membership and presents key takeaways.
- Builds complex reports using data tools to monitor business performance and communicate results.
- Works directly with stakeholders to understand business objectives, define key performance indicators, and evaluate performance; identifies emerging themes, internal and external trends to improve performance and minimize risk.
- Leads comprehensive market analysis and evaluates product performance metrics to help facilitate decision making at regional/countrywide level.
- Maintains partnerships with Government & Industry Relations, Attorney, and Compliance Advisor to maintain relationship with local regulatory agencies and industry organizations.
- Facilitates development of team members by providing guidance, coaching, and training of processes and procedures in support of product line initiatives.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor's Degree in Business, Marketing, Risk Management, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years of relevant product or program management experience analyzing data and developing recommendation, or an advanced degree in Business, with 6 years of product or program management experience.
- 4 years of P&C experience.
- Extensive experience in creating product briefings and presenting to executive leadership.
- Demonstrated experience in independently conducting product analysis & gaining an in depth understanding of market dynamics including competitor underwriting initiatives, rate level analysis.
- Strong interpersonal and relationship management skills with an emphasis on customer focus, collaboration and partnering to obtain results.
- Advanced knowledge of P&C product related regulations, and risk and compliance requirements.
Nice-to-haves
- Experience working with P&C functions (pricing, state or product management)
- Experience supporting P&C Homeowners product line
- Working knowledge of Snowflake, SAS, SQL, and advanced experience in Excel
- Experience working with Property IT and Business Partners to solidify funding and product requests
- Desire to gain knowledge on how property infrastructure is built and operates
- Experience working on multiple projects, handling competing priorities, and prioritizing workflows with multiple teammates and partners
- US military experience through military service or a military spouse/domestic partner
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
