About the position
At Swickard, we’re passionate about vehicles, and committed to providing 100% customer support and satisfaction – that’s where you come in! Each member of our team is dedicated to providing a superior experience, whether over the phone, face to face, or in a supportive role. Our customers are the reason we’re here. We want to be their favorite place to purchase or lease a vehicle, and we want to be your favorite place to work! If you understand hospitality and are committed to the customer experience we’d like to talk to you! Swickard is changing the way auto dealerships operate, and revolutionizing the world of service after the sale. Our culture is transforming the retail automotive industry – and our team just continues to grow! We’re already in the Top 100 of companies in automotive retail – come find out why! The Front-Parts Counter Person contributes to the success of the Parts Department by being involved and adding to our customer satisfaction.
Responsibilities
- 1-year experience with auto parts sales (preferred)
- Must follow and adhere to brand Guidelines & Customer Service Expectations
- Must have a strong focus on keeping KPI scores high
- Must be a process driven individual with the strong ability to multitask
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Establishes and maintains good working relationships with customers to encourage repeat and referral business by ensuring customer complaints are handled tactfully, promptly, with genuine concern, and per brand standards
- Takes the initiative to exceed customer satisfaction and brand Customer Survey Score Cards by ensuring the quality and promptness of all parts requests
- Complete training programs and certification programs
- Monitors shop conditions, cleanliness and safety
- Communicate with staff and customers in a friendly and professional manner
- Be able to read and understand the parts catalog when looking up parts
- Answers phone calls, providing price quotes and other information
- Pulls and fills orders from stock
- Maintain a weekly bin checks to ensure accuracy of stock
- Make sure all internal requests for parts are billed on service repair order
- Receives payment from retail customers or obtains credit authorization
- Set up orders for daily shipment, delivery, or pick-up
Requirements
- 1-year experience with auto parts sales (preferred)
- Strong focus on keeping KPI scores high
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to read and understand the parts catalog when looking up parts
- Ability to communicate with staff and customers in a friendly and professional manner
Nice-to-haves
- Experience in a fast-paced environment
- Initiative to exceed customer satisfaction and brand Customer Survey Score Cards
Benefits
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM.
- Progressive pay plans - As your tenure increases and you complete more certifications, we’ll pay you more!
- Paid manufacturer training – we’ll pay to help you gain new certifications and advance your career with some premier manufacturers.
- Positive Culture - Be part of a supportive and collaborative team.
- Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
