Patient Service Rep, Pediatric Referral Center

About the position

The Patient Service Representative is responsible for a variety of patient and customer service related activities within the department. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.

Responsibilities

• Perform a wide range of office functions including computer data entry and word processing.
• Handle filing, record keeping, and reception duties.
• Cross cover for other similar positions as needed.
• Manage specific medical records responsibilities, including filing documents appropriately within records.
• Maintain the file room and perform chart copying, faxing, and mailing out records as directed.
• Answer department phone calls.
• Enter lab and/or radiology orders into Invision during busy times.
• Sort and distribute mail and perform other duties as assigned.
• Responsible for IDX/Invision patient registration, including obtaining referrals/pre-certs and records on new patients.

Requirements

• High School graduate or equivalent.
• Must be able to work well with others.
• Always poised, courteous, pleasing personality, good telephone voice and able to meet the public.

Nice-to-haves

• College courses in business, English and general office management or equivalent combination of education and experience.
• Two years reception experience or general clerical experience.
• Prior IDX/Invision training desirable.