About the position
Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients' needs. As a Business to Consumer (B2C) Product Solutions Director within Payment Rails, you will be part of a team of Product Specialists focused on solutioning on our Core Payment Rails. This role has a focus on our value added services such Pay by Bank and our Validation Services. In this role, you will champion client facing Business to Consumer (B2C) solutions and assist Treasury Services Sales teams in achieving their revenue goals. As a Business to Consumer Product Solutions Director, you will serve as a firmwide subject matter expert on all B2C disbursements. The primary responsibility is to partner with our sales Payments Sales organization and assist with identifying client needs, solution recommendations, pricing, client presentations, demonstrations, and RFP support.
Responsibilities
- Advises the Product Solutions teams on solutioning and adopting new and existing client-facing products and capabilities while crafting complex solutions and assessing risk to enhance the customer experience
- Leverages extensive knowledge of a cluster of products and capabilities to manage the strategic development of end-to-end product solution strategies and processes
- Partners with Sales to advise on strategic pricing for deals, contributes to the development of sales training and collateral, and oversees Request for Proposal (RFP) responses
- Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
- Liaisons to product management teams and sales partners
- Facilitates information regarding market trends and client feedback to product management teams
- Facilitates information regarding product strategy, road maps, and development information to sales partners and clients
- Maintains assigned pipeline
Requirements
- 8+ years of experience or equivalent expertise leading and developing solutions across multiple teams and a cluster of products
- Payments Product and Sales Experience
- Extensive experience facilitating sales cycle activities and developing and optimizing strategies and processes
- Demonstrable experience structuring and handling complex solutions for business problems to meet clients' needs
- Demonstrated prior experience working in a highly matrixed and complex organization
- Proven ability to close deals in a sales environment
- Strong client presentation skills
- Strong ability to partner with various cross lines of business
Nice-to-haves
- BA/BS
- Proven experience with emerging payment rails and open banking
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
