Payments-Product Delivery Manager-Vice President

About the position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Payments Digital and Design, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Drive delivery of strategic imperatives within the Digital Product group, as well as keeping senior stakeholders informed on what’s going on within the business
• Partner with the Product team to define well scoped initiatives with robust business cases and KPIs to track impact
• Shape and keep stakeholders informed of priorities and progress, driving cross-functional alignment towards the priorities
• Steer executive meetings, agenda and materials, providing management insights, analyses and updates to drive strategic decisions, risk / issue escalations and resolution
• Partner closely with cross-functional leaders across the CIB to align on roadmap prioritization and technology approach
• Partner with Go-to-Market and Product Marketing teams to drive adoption and usage of products

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Expertise in JIRA, PowerPoint, Excel, and Word
• Strong verbal and written communications skills

Nice-to-haves

• Proficient knowledge of the product development life cycle, design, and data analytics
• Previous consulting or business management experience preferred