About the position
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in Payments- Transactional Credit Management Team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. The Transactional Credit Management (TCM) team is a newly established global team that operates on a follow-the-sun model to support the Payments organization. It is responsible for the 1LOD frameworks and internal policies that define business-owned risk appetites across various payments products and verticals, including both Credit-managed and non-Credit-managed clients. The team acts as an internal clearing house within the Payments businesses for risk management-related items. TCM collaborates with internal 1LOD stakeholders like Product, Technology, and Operations, as well as 2LOD stakeholders such as Credit Risk Management and Compliance, to ensure coordinated processes that benefit the firm and enhance client experience. Additionally, the team serves as Subject Matter Experts across payment verticals, including Liquidity & Account Solutions, Clearing, Foreign Exchange, and more, and reports to the Head of Transactional Credit Management within J.P. Morgan Payments.
Responsibilities
- Assists in coordinating with Transaction Approval Group, Intraday Payments Credit Risk and functional teams across Payments, on development and implementation of business rules, approval and operating model for transaction decisioning for non-Credit-managed clients
- Manages and approves daily transaction referrals for intraday payment activity and returnable overnight overdrafts in line with TCM-owned procedures
- Collaborates with Product Development and Technology in the identification and submission of technical requirements for strategic funds control platform development; writes the requirements, epics, and user stories to support product development
- Assists in communicating strategic operating model changes and TCM team remit to regional internal and client-facing stakeholders (Sales, Client Service, Operations)
- Partners with Credit Risk Management, Credit Risk Middle Office and functional teams across Payments to execute tactical and strategic roadmaps for end-to-end management of onboarding/offboarding protocol for non-Credit-managed clients
- Executes governance framework, in partnership with functional teams across Payments, to monitor non-Credit-managed client populations globally to ensure accurate and timely onboarding/offboarding, and identifies opportunities for refinement
- Creates governance, monitoring and reporting on processes above relating to non-Credit-managed clients, in partnership with Exposure Management
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Partners with the broader Product organization to identify new product and commercial opportunities that reflect the needs of non-Credit managed clients and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features / sell box on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to non-Credit managed clients
Requirements
- 3+ years of experience or equivalent expertise in product management, credit risk management, payments, or a relevant domain area
- Proficient knowledge of and interest in the product development lifecycle
- Experience in product lifecycle activities including discovery and requirements definition
- Developing knowledge of data analytics, data literacy and navigating systems and large data sets
- Strong organizational and communications skills
- Keen interest in navigating across a broad set of global functional stakeholders to solve problems, manage programs, and influence outcomes
- Ability to establish and follow procedures regarding intraday credit decisioning and client management
Nice-to-haves
- Prior experience working in a highly matrixed, complex, global organization
- Technical skills using Alteryx, Tableau, Microsoft Excel and Microsoft PowerPoint
