About the position
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. 15th Avenue West will be a new DESC housing site that will include 109 units of affordable housing in Seattle's Interbay neighborhood, including 5 dedicated respite rooms. This vital project will provide stable, supportive housing and 24/7 on-site services for single adults living with disabilities and experiencing chronic homelessness. The community will also feature welcoming indoor and outdoor common spaces.
Responsibilities
- Oversee all operations of 15th Ave West in accordance with all Management and Service plans, DESC operating policies and procedures, and in conjunction with the Senior Housing Program Manager.
- Manage all project operations in a fashion that is compliant with all project contracts.
- Responsible for all aspects of property management and compliance activities.
- Directly or indirectly supervise all project staff including orienting, scheduling and evaluating. Facilitate team meetings.
- Ensure enforcement of project rules to promote safety and security of staff and clients. Issue formal notices and facilitate formal eviction processes as necessary.
- Respond to emergencies and intervene in crises as necessary.
- Coordinate resident move-in and orientation process.
- Respond to resident complaints.
- Manage process to collect rent, security deposits and other charges to ensure that all funds are collected in a timely fashion.
- Liaison frequently with neighbors to respond to concerns, enlist their support, and work to involve residents in positive neighborhood activities.
- Fill in for absent staff, during and outside of normal working hours, if necessary.
- Coordinate facility maintenance with Facilities Manager.
- Coordinate data collection process in accordance with project compliance and evaluation activities.
- Work collaboratively as part of Housing Management Team, for productivity, contract compliance and overall best practices.
- Approve expenditures and coordinate orders for operating and office supplies.
- Report extraordinary occurrences to the Housing Program Manager.
- Represent agency at neighborhood meetings as assigned.
- Perform other duties as assigned.
Requirements
- Bachelor's degree relevant to social services or management. Demonstrated ability to manage fast paced and complex social service or other programming may substitute for degree requirement.
- Two years of relevant work experience in human services, preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorders. Personal lived experience may substitute for some of the work experience requirements.
- One year supervisory or program management experience.
Nice-to-haves
- Master's degree in social work, counseling, administration, public health, or other relevant degree.
- 2+ years Management experience in settings serving people with histories of homelessness and/or behavioral health conditions.
- Property management experience.
Benefits
- Dental Insurance
- Life Insurance
- Long-term Disability Insurance
- Medical Insurance
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- ORCA card subsidy
- Paid Time Off (34 days per year)
- Retirement Plan
