Phone Survey Representative (Bilingual and Non-Bilingual)
About The Position
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. The Phone Survey Representative will conduct healthcare telephone surveys including reading scripts verbatim, accurately coding responses, and entering and rating verbatim comments. This individual will also assist with other data entry projects as needed. To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.
Requirements
- Personable, with a good phone presence.
- Strong attention to detail and accuracy are a must for these positions.
- Able to speak and read Spanish - Bilingual positions only
- High School Diploma or equivalent GED.
Responsibilities
- Conduct healthcare telephone surveys including reading scripts verbatim, accurately coding responses, and entering and rating verbatim comments.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
