About the position
Responsible for performing a variety of clerical duties in a professional manner.
Responsibilities
- Greets, screens, schedules, and directs patients/visitors to appropriate areas and demonstrates excellence with respect to treating and caring for customers in-person and over the phone.
- Responsible for performing a variety of clerical duties: answers phone calls, takes messages, fax, scan, etc.
- Verify that all forms, test results, and other paperwork is in the electronic health records system according to therapy office protocol.
- Obtain, verify, and update patient information and provide support services to patients and therapy staff.
- Maintain the practice management system.
- Daily calls to patients from the scheduling pool to schedule therapy visits.
- Collect payments for services rendered per policy, including copayments and balances on patient accounts.
- Daily drawer balancing.
- Compliance with HIPAA, OSHA, and safety standards of the organization.
- Perform other duties that may be necessary or in the best interest of the practice.
Requirements
- High school diploma or equivalent.
- Minimum one year of experience in a customer service position in a medical practice setting preferred.
Nice-to-haves
- Knowledge of OrthoCincy Mission, Vision, and Values.
- Knowledge and proper use of office equipment.
- Knowledge of practice management and electronic health records systems.
- Knowledge and proficiency of word processing, computer/pc and internet/email skills.
- Knowledge of HIPAA, OSHA, and safety regulations.
- Knowledge of basic medical terminology and anatomy.
