Platform Services Product Manager

About the position

We are seeking a Platform Services Product Manager to define and lead the product strategy for internal platform capabilities that enable engineering velocity, operational resilience, and developer self-service across the enterprise. This is not a traditional product role-it is a pivotal leadership position that shapes the internal developer experience and the foundational building blocks that power our digital business. This role sits at the center of a complex, federated engineering ecosystem and is responsible for managing platform services as first-class internal products. These include infrastructure orchestration, CI/CD pipelines, observability tooling, secrets and identity management, service mesh frameworks, policy-as-code controls, and other mission-critical capabilities. You will define what excellence looks like in these domains-not only in terms of technical delivery, but in how they are consumed, measured, governed, and evolved. You will partner with engineering, architecture, security, risk, compliance, and operations leaders to identify systemic friction points, prioritize product investments, and build scalable, secure, and user-centric capabilities. Just as critically, you will work directly with internal users-developers, SREs, testers, and DevOps teams-to deeply understand their needs and deliver platform solutions that are reliable, intuitive, and impactful. This role requires a blend of technical fluency, product discipline, and strategic foresight. You must be comfortable operating across abstraction layers-from Kubernetes clusters and Terraform modules to API interfaces and onboarding flows. You should be able to translate enterprise challenges into cohesive roadmaps, manage competing priorities, and align delivery to meaningful engineering and business outcomes. Equally important, the Platform Services Product Manager will help instill a product culture within a platform organization-one that emphasizes customer empathy, measurable outcomes, product-market fit, and long-term sustainability. You will help mature the way our internal platforms are planned, governed, versioned, marketed, and supported-ensuring that engineering teams across the enterprise are building on a strong, secure, and frictionless foundation. This is a high-leverage opportunity for a strategic thinker and hands-on executor to transform how platform services are delivered, consumed, and valued in a complex enterprise environment.

Responsibilities

• Define and evolve the strategic roadmap for internal platform services (e.g., compute, orchestration, CI/CD, secrets management, service mesh, observability, automation).
• Translate business, engineering, and compliance needs into product vision, outcomes, and backlogs.
• Serve as the voice of the customer (internal developers, operators, and security teams) to ensure platform capabilities solve real problems and accelerate value delivery.
• Own and prioritize the platform backlog in partnership with engineering and architecture leads.
• Drive discovery, POCs, pilot programs, and full lifecycle rollout of new services or capabilities.
• Ensure internal platform products are secure-by-design, observable, compliant, and easy to adopt.
• Define and monitor key KPIs (e.g., adoption rates, time to value, platform NPS, DevEx metrics, cost efficiency).
• Partner with enablement, docs, and DevRel teams to deliver onboarding experiences, golden paths, and self-service tooling.
• Lead intake, feedback, and prioritization forums with internal stakeholders to guide iterative improvements.
• Align platform services with risk, compliance, FinOps, and audit frameworks (e.g., NIST, FFIEC, ISO).
• Partner with SRE and operations to define SLAs/SLOs, incident readiness, and lifecycle deprecation plans.
• Ensure proper access controls, cost attribution, usage metering, and service ownership are in place.

Requirements

• Bachelor's degree and ten to twenty-five years related experience or equivalent combination.
• Managed Technology or Technology Process Teams for more than ten years or teams of thirty or more technologists.
• Excellent knowledge of technical management and data governance.
• Knowledge of current trends in IT hardware and systems software field.
• Database management skills with the ability to produce reports.
• Familiarity with the support and troubleshooting of personal computers and tablet devices.
• Analyze situations, evaluate alternatives, and implement robust solutions.
• Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.
• Duties may require non-routine analysis, research and follow-through.
• The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment.
• The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines.
• Exhibit adaptability to accept or bring about change when needed.
• Strong written and verbal communication skills.
• The ability to excel in a team environment and advance overall team objectives.
• The ability to ensure customer satisfaction by delivering excellence in products and service.
• Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others.
• Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion.
• Demonstrate sensitivity in handling confidential information.
• Formulate and clearly communicate ideas to others.
• Fluency in English.
• Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development.
• Purchase equipment and supplies as provided for in the budget.
• Ability to manage personnel with little supervision.

Nice-to-haves

• 8+ years of experience in product management, platform engineering, or developer tooling roles, with at least 3 years in platform-oriented environments.
• Strong understanding of platform domains such as CI/CD pipelines (Jenkins, ArgoCD, GitHub Actions), Infrastructure automation (Terraform, Ansible, ServiceNow), Secrets and identity management (Vault, SSO, RBAC), Observability (OpenTelemetry, Grafana, Elastic, Splunk), Cloud & container orchestration (Kubernetes, OpenShift, AWS/Azure/GCP), API gateway/service mesh (Istio, Envoy, Kong, Apigee).
• Experience defining technical products at enterprise scale with complex stakeholder environments.
• Demonstrated ability to create roadmaps, define KPIs, run agile ceremonies, and partner deeply with engineering.
• Comfort working in highly technical environments, interpreting architecture diagrams, and translating engineering challenges into product decisions.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
• Tax-preferred savings accounts.
• 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment.
• 10 sick days (also prorated).
• Paid holidays.
• Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.