About the position
This position is responsible for testing and improving software updates, creating and improving efficient production processes at ports, and maintaining a comprehensive quality control system to ensure the highest quality standards for vehicles arriving at ports. In addition, the following topics are part of the Port Quality Technologist daily tasks: Maintain and repair VWGoA corporate vehicles as needed; develop and document repair procedures and validate repair information. Coordinate a team of employees daily or as required during peak workload times under the direction of the Supervisor. Serve as the back-up for the Port Technical Quality Representative as liaison for the factories and VWGoA. Manage and input any of the financial systems or reports exclusive to VWGoA employees and pertinent to VWGoA business. Create repair processes for internal actions. Define best practices for stop orders. Work with PQO Engineers and Residents to resolve Flamingo Scrip Issues.
Responsibilities
- Tests vehicles under varying conditions to determine and document cause of problems
- Communicates problems and solutions to VWGoA/VWAG Quality departments
- Evaluates new diagnostic systems and procedures; verifies GFF and service publications
- Serves as the primary point of contact between VWGoA's Bentley and Lamborghini brands and internal departments such as Engineering, After Sales, and Quality Assurance
- Repairs, tests, maintains, and updates VW/Audi vehicles to the latest technical level
- Performs and evaluates repairs according to newly developed repair information
- Provides recommendations to internal departments for modifications to repair procedures
- Performs accurate and timely analysis of failure modes in assigned models
- Tests and validates field fixes
- Resolves flamingo related issues
- Participates in EFK training to become EFK certified
- Performs detailed analysis of failed components such as Engines, Transmission and e-machines to determine root causes
- Provides on-site vehicle launch support; orders parts as needed
- Prioritizes and plans testing procedure sequence
- Develops and manufactures test fixtures and diagnostic techniques
- Maintains a clean and orderly work environment, shop tools, and equipment necessary for stop orders
- Maintains and updates VWGoA Scan Tools
- Alerts PQO managers of any repetitive tool concerns
- Optimizes utilization of conveyor systems to maximize efficiencies
- Completes miscellaneous tasks assigned by PQO manager or supervisor
- Expedites work orders to PQO Technicians, provides follow-up to the requestors and maintains necessary records for warranty purposes
- Coordinates PQO service scheduling of technicians' time to maximize throughput
- Assists SRT coordinator with time study scheduling & resource management
- Manages PQOS system implementation and reporting
- Manages parts tracking within PQO via PQOS and parts on Command systems
- Coordinates warranty payments and re-billing with warranty department
- Works with factory/warranty activities to schedule and complete parts evaluations
Requirements
- 5+ Years of Audi/Volkswagen Technical Experience
- Audi/Volkswagen Technical Training
- Master Technician Certification
- Extensive Audi/Volkswagen Product Knowledge
- Audi/Volkswagen Diagnostic Tools Training
- HVE & HVT Certification or in process of obtaining
Nice-to-haves
- Associates Degree in Automotive Technology or Automotive Certification from a reputable Technical institute
- Bachelor's Degree in Automotive Technology
- German and/or Spanish language skills
- ASE Master Certification (Automotive and/or Paint Technician)
- Flamingo admin access
- Awareness of factory quality systems such as ERNA
