Principal AI Software Engineer

About the position

Gusto is looking for an experienced Principal AI Software Engineer to lead the design, development, and deployment of AI solutions that enhance our customer experience. Our mission is to deliver consistently exceptional Customer and Advocate experiences, at scale, across every touchpoint. The ideal candidate will have a strong background in artificial intelligence, and software engineering, with proven expertise in applying these technologies to improve customer interactions and satisfaction. Be a change agent on how Gusto leverages AI to better serve customers.

Responsibilities

• Design, develop, and deploy AI-powered applications to enhance customer and advocate experiences.
• Collaborate with product management, design teams and customer experience teams to understand customer pain points, come up with solutions, prototype, iterate, and launch daily.
• Contribute to architectural decisions and best practices for AI-driven systems.
• Stay on top of industry trends in AI and machine learning, integrating relevant advancements into our solutions.
• Mentor and provide guidance to engineers, helping them grow their expertise in AI and software development.

Requirements

• 12+ years of software development experience, with a strong background in Full Stack or Backend development.
• Passion for AI-driven technologies. Experience with AI, machine learning, or LLMs is highly preferred.
• Proficiency in modern programming languages and frameworks (e.g., Python, Ruby, TypeScript, React, etc.).
• Experience building scalable, high-performance distributed systems.
• Strong problem-solving skills and the ability to navigate ambiguity in a fast-paced environment.
• A startup/founder mindset – comfortable with ambiguity, risk-taking, and operating in a high-intensity environment.

Benefits

• Competitive salary range based on location.
• Flexible work environment with options for remote work.
• Collaborative and inclusive workplace culture.
• Opportunities for professional development and mentorship.