About the position
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. Retail Bank Product Operations team is seeking a high performing Principal Process Associate to be part of a smart, talented, fun team responsible for creating and enhancing processes that deliver excellence to your customer each time. You will serve as the subject matter expert on processes that improve business efficiency and drive results. As the Principal Process Associate, you will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. In this role, you will deliver flawlessly executed standards and controls for critical business processes that directly impact customers, front line associates and improve our risk posture. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You collaborate with other process owners to educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. This person must have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. This individual must be able to effectively communicate with and influence partners across the company and across multiple levels of the organization. The ability to juggle multiple priorities and partner across teams is critical.
Responsibilities
- Create and maintain formal process documentation utilizing Business Process Management artifacts
- Design and produce metrics used to measure efficiency and effectiveness of L2 processes and controls
- Identify and Lead process improvement initiatives aligned with desired customer outcomes and issue resolution/risk mitigation activities to achieve breakthrough results
- Tracking and resolving process breakdowns
- Provide subject matter expertise on processes when representing the department in projects and other meetings
- Meet with key stakeholders and business partners to share results, drive changes and gather requirements
- Collecting data and using analytics and reporting to provide transparency to senior leadership into well managed health
- Demonstrate curiosity and aptitude to learn about the current regulatory environment and internal policies within Retail Bank and the Enterprise
- Handle multiple tasks independently to meet deadlines
- Using and applying Six Sigma and Lean principles to improve processes
Requirements
- High School Diploma, GED or equivalent certification
- At least 3 years of Process Management experience or Project Management experience
Nice-to-haves
- Bachelor's Degree or Military experience
- Lean, Agile, Six Sigma, Business Process Management, or Project Management Professional certification
- 4+ years of Process or Project Management experience
- Risk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)
- Payments Certifications (AAP, APRP, CTP)
Benefits
- Comprehensive health benefits
- Financial benefits including performance-based incentive compensation
- Inclusive set of benefits that support total well-being
