Principal Associate, UX/UI Designer

About the position

We are currently seeking a UX Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers day-to-day financial activities. The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

Responsibilities

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
• Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing
• Supporting design-led workshops to engage and build alignment across different partners and teams
• Proactively offers recommendation and solutions by championing prioritization of design centered product enhancements grounded in research and analysis
• Connecting with design community peers in service of learning, sharing, and teaching
• Working with partners and teams across various geographies
• Embracing and advocating for an experience mindset - this is as important to the work as the results
• Participating in hiring by reviewing resumes, conducting interviews and attending consensus
• Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
• Participate in end-to-end product design by working with researchers to understand customer needs and define opportunities through usability and empathy studies
• Framing problems, determining insights, and defining visual designs to serve customer needs
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
• Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
• Supporting effective storytelling and presentation of visual concepts to various stakeholders
• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Requirements

• At least a 4 years of experience with UX and UI design

Nice-to-haves

• Designing for cross-channel experiences
• Experience working with Product and Tech partners
• Familiarity with design and prototyping tools, such as: Adobe Products, Sketch and/or Figma
• Familiarity with working and contributing to and established design system

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being