About the position
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! T-Mobile is changing the way people buy wireless by offering a more customer-focused and simplified experience. We are a customer-obsessed company, and we are also evolving into a data-driven mobile technology business. At T-Mobile, we pride ourselves on being the Un-Carrier, industry disruptors obsessed with solving our customer’s pain points. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us.
Responsibilities
- Drive the UX Roadmap and strategy framework through partnership with key leaders and other Principal Designers to ensure cohesive product experience across lines of businesses (LOBs).
- Act as an evangelist for design thinking, partnering with key leaders to demonstrate how design empowers the creation of better digital products.
- Lead a design and user experience team in the creation of enterprise applications, design frameworks, visual libraries, and scalable interface assets.
- Implement ethical, accessible, and dynamic features and capabilities, such as AI-driven task recommendations and digital check-in tools, to streamline processes and improve operational efficiency.
- Collaborate with Engineering key leaders to understand and identify tech possibilities and constraints on LOB and company.
- Partner with Engineering key leaders to create new opportunities to develop tech capability that can enhance customer experience on LOB/enterprise level.
- Provide constructive feedback on peer user experience design reviews that’s focused on the big picture and future enterprise vision.
- Create high-level UX assets (workflow, customer journey map, prototype, etc.).
- Collaborate with User Researchers and other Principal designers to maintain consistency across the digital ecosystem and organization.
- Analyze research data findings to well understand customer pain points, identify business opportunities, and create a compelling story to drive customer-centric design solutions.
- Influence LOB/enterprise key leadership team by providing design recommendations backed with sound design reasons and solid customer-centric data.
- Guide, mentor and inspire other designers in the team, keeping up with the design industry evolution including best practices, new trends and technologies.
- Provide feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines and patterns.
- Collaborate internally and externally to continuously evolve team processes and design practice.
- Create an environment that fosters internal and cross team collaboration.
Requirements
- Degree in human-centered design, computer science, research, psychology, or related work experience.
- 7-10 years of experience of user experience, digital strategy, or product management.
- 2+ years experience working with Figma.
- Proficiency in UI design principles, execution, and best practices.
- Demonstrates ability to lead highly technical, highly complex projects with cross-functional teams of strategists, designers, and engineers in a fast-paced environment.
- Willingness to roll up the sleeves and lead by example when required.
- Outstanding interpersonal, communication, presentation, data analysis, and storytelling skills.
- Excellent collaborator.
- Demonstrates a high level of executive accountability, initiative, flexibility, and the ability to prioritize resource workload to efficiently deliver results.
- Comfortable working in an ambiguous environment.
- Exceptional portfolio of work spanning multiple design projects.
- At least 18 years of age.
- Legally authorized to work in the United States.
Benefits
- Medical, dental and vision insurance.
- Flexible spending account.
- 401(k).
- Employee stock grants.
- Employee stock purchase plan.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service & home internet discounts.
- Pet insurance.
- Access to commuter and transit programs.
