Principal Product Designer, Assisted Experiences

About the position

Be the center of product innovation and design at T-Mobile. As a critical leader on the Product, Experience Design & Innovation team, the Product Principal Designer will lead the re-imagination and redesign of our Assisted digital products across the enterprise. The successful candidate will be responsible for guiding user-centered design activities and establishing user experience strategy, working closely with Business and Product key leaders to create innovative, meaningful solutions to delight T-Mobile employees servicing customers.

Responsibilities

• Drive the UX Roadmap and strategy framework through partnership with key leaders and other Principal Designers to ensure cohesive product experience across lines of businesses (LOBs).
• Act as an evangelist for design thinking, partnering with key leaders to demonstrate how design empowers the creation of better digital products.
• Lead a design and user experience team in the creation of enterprise applications, design frameworks, visual libraries, and scalable interface assets.
• Implement ethical, accessible, and dynamic features and capabilities, such as AI-driven task recommendations and digital check-in tools, to streamline processes and improve operational efficiency.
• Collaborate with Engineering key leaders to understand and identify tech possibilities and constraints on LOB and company.
• Partner with Engineering key leaders to create new opportunities to develop tech capability that can enhance customer experience on LOB/enterprise level.
• Provide constructive feedback on peer user experience design reviews that's focused on the big picture and future enterprise vision.
• Create high-level UX assets (workflow, customer journey map, prototype, etc.).
• Collaborate with User Researchers and other Principal designers to maintain consistency across the digital ecosystem and organization.
• Demonstrate ability to work with highly technical teams and handle multiple projects in a fast-paced environment.
• Analyze research data findings to well understand customer pain points, identify business opportunities, and create a compelling story to drive customer-centric design solutions.
• Influence LOB/enterprise key leadership team by providing design recommendations backed with sound design reasons and solid customer-centric data.
• Guide, mentor and inspire other designers in the team, keeping up with the design industry evolution including best practices, new trends and technologies.
• Provide feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines and patterns.
• Collaborate internally and externally to continuously evolve team processes and design practice.
• Create an environment that fosters internal and cross team collaboration.

Requirements

• Degree in human-centered design, computer science, research, psychology, or related work experience.
• 7-10 years of experience of user experience, digital strategy, or product management.
• 2+ years experience working with Figma.
• Proficiency in UI design principles, execution, and best practices.
• Demonstrates ability to lead highly technical, highly complex projects with cross-functional teams of strategists, designers, and engineers in a fast-paced environment.
• Willingness to roll up the sleeves and lead by example when required.
• Outstanding interpersonal, communication, presentation, data analysis, and storytelling skills.
• Excellent collaborator.
• Demonstrates a high level of executive accountability, initiative, flexibility, and the ability to prioritize resource workload to efficiently deliver results.
• Comfortable working in an ambiguous environment.
• Exceptional portfolio of work spanning multiple design projects.
• At least 18 years of age.
• Legally authorized to work in the United States.

Benefits

• Medical, dental and vision insurance.
• Flexible spending account.
• 401(k).
• Employee stock grants.
• Employee stock purchase plan.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service & home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.