About the position
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Principal Product Manager - Conversational Chatbot GEICO, subsidiary of Berkshire Hathaway and a leader in Auto insurance and other product lines, is on a multi-year technology transformation journey to reimagine the customer experience in the Insurance industry by removing friction across Customers, Partners, Marketplace, Segments, Channels, and build a world class experience powered by technology. As part of this once-in-a life time opportunity to build and make a real impact, we are looking for an accomplished, customer-obsessed and results-oriented Principal Product Manager to build AI based applications for our thousands of contact center agents serving millions of customers. This role, as part of the newly formed Service product team will be at the helm of strategizing, developing, and enhancing the agent experience through AI first agent facing products that enhanced agent experience and productivity.
Responsibilities
- Building complex conversational AI Co-pilot or chat like experiences and features at large scale.
- Defining and executing a multi-year unified vision in close partnership with our business and engineering teams.
- Leading cross-functional teams that drive results during product discovery and product delivery.
- Synthesizing business, market, and platform data to identify opportunities, size them, and turn insights into product vision, strategy and requirements.
- Owning and prioritizing short term and long-term product roadmap to deliver on business outcomes.
- Partner with UX team to drive a stellar experience for our customers.
- Work with stakeholders to create, prioritize and execute the product roadmap related to entire lifecycle of policy experience.
- Leveraging modern architecture & great design to identify problem-solution fit.
- Evaluating trade-offs and negotiating requirements.
- Creating and using compelling, informative artifacts to influence stakeholders.
- Understanding of current and future state architecture.
- Identifying and measuring KPIs (Key Performance Indicators).
- Mentor other Product Managers and help in building a high performing product organization.
Requirements
- Bachelor's degree in a technical field such as software engineering or computer science.
- At least 10 years of experience in Product Management building complex software and technology products with proven record of accomplishment at large scale.
- Have built and scaled AI based (co-pilot or equivalent, generative) contact center agent facing products with strong customer focus and ownership mindset.
- Builder in mindset with proven experience in managing all aspects of building products throughout its lifecycle from concept to delivery to scaling.
- Experience using quantitative and qualitative data to inform design decisions and drive change.
Nice-to-haves
- MBA or equivalent experience.
- Experience in agent facing contact center applications from financial services, ecommerce or other similar industries.
- Self-starter and have a proven ability to operate in an ambiguous startup like environment.
Benefits
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
