About the position
At Microsoft AI Monetization, we're building the future of intelligent systems that power our global sales and marketing teams. We're looking for a Principal Product Manager - CRM and Marketing Tech Systems to lead the vision and execution of a unified Customer Relationship Management (CRM) + Marketing Technology (MarTech) platform-streamlining how we engage customers and optimize the seller-marketer connection. This is your opportunity to transform how our teams operate with a single system that simplifies complexity, enhances productivity, and uses AI to power smart decision-making. This role focuses on simplifying and enhancing complex sales and marketing workflows by building a single, intelligent platform that empowers both teams to work more efficiently and collaboratively. You'll design experiences that connect sales activities-such as pipeline tracking and opportunity management-with marketing functions like automated email campaigns, lead nurturing, paid media targeting, and contact segmentation. By embedding AI into these workflows, you'll help improve decision-making, personalization, and overall business impact. We are committed to inclusive design and creating products that empower people of all backgrounds to do their best work.
Responsibilities
- Lead product vision and roadmap for a unified CRM + MarTech platform, ensuring it enables seamless collaboration between sales and marketing teams.
- Simplify and modernize sales processes by designing tools that reduce manual steps, surface relevant insights, and drive seller productivity through AI.
- Define and integrate marketing workflows such as email automation, paid media optimization, and contact and audience management.
- Enable closed-loop marketing and sales alignment, ensuring marketing efforts such as lead scoring and content engagement flow naturally into seller workflows.
- Understand online ad sales to tailor CRM capabilities that support ad sellers' needs, including deal tracking, customer segmentation, and performance reporting.
- Partner closely with engineering, UX, and data science teams to build high-quality, scalable, and intuitive products.
- Champion inclusive practices throughout the product development lifecycle to ensure solutions work for users of all backgrounds and abilities.
Requirements
- Bachelor's Degree AND 10+ years experience in product management OR equivalent experience.
- 3+ years of hands-on experience building and shipping CRM platforms that support enterprise sales processes and/or managing MarTech products.
- 3+ years of experience in online advertising and similar technology.
Nice-to-haves
- Bachelor's Degree AND 12+ years of experience in product management OR equivalent experience.
- Experience with online advertising sales workflows, with the ability to design tools that meet the specific needs of ad sellers and support revenue growth.
- Experience with Microsoft Dynamics 365, Salesforce, HubSpot, or similar CRM platforms.
- Experience applying AI to sales or marketing use cases.
- Understanding of AI/ML use cases in sales or marketing workflows.
- Customer-obsessed mindset and a passion for turning complexity into simplicity.
Benefits
- Base pay range for this role across the U.S. is USD $163,000 - $296,400 per year.
- Different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, is USD $220,800 - $331,200 per year.
- Certain roles may be eligible for benefits and other compensation.
