About the position
Intuit's vision is to power prosperity around the world, and our Fintech team is crucial to realizing that vision. We're building an industry-leading reliability and quality platform that underpins our growing Embedded Fintech capabilities, ensuring we meet the demands of processing billions in money movement annually and delivering an exceptional experience to our customers. As we scale, our goal is to achieve 99.99% uptime, drive rapid detection and recovery from incidents, and create a seamless, automated approach to quality engineering and operational excellence. We are looking for a Principal Product Manager to lead this critical initiative of making Reliability and Quality a Product within the Fintech organization. In this role, you will define and execute a long-term roadmap aimed at enhancing system resilience, automating end-to-end testing, and embedding observability and incident management best practices across the platform. Your work will directly impact the trust our customers place in Intuit Fintech products, ensuring uninterrupted services and a best-in-class user experience. If you're excited about shaping the future of large-scale, highly available Fintech platforms, utilizing the latest AI/ML and SRE practices, and working in a fast-paced environment to achieve a substantial customer and business impact, we'd love to talk to you!
Responsibilities
- Define and drive the overarching strategic roadmap for F1T Reliability, encompassing observability, automation (including on-call and production verification), and AI-driven testing.
- Champion 'Quality as a Product,' clearly articulating how reliability metrics directly contribute to enhanced customer satisfaction and significant business growth.
- Establish critical business and product reliability metrics (e.g., uptime SLAs, MTTR targets) in collaboration with stakeholders.
- Drive the adoption and operationalization of these metrics across all Fintech teams, fostering a shared accountability model for reliability outcomes.
- Serve as the primary Product leader for all F1T reliability and quality initiatives, providing clear priorities and facilitating resource alignment.
- Partner closely and influence Engineering, SRE, Data Science, and Business teams to ensure timely and high-quality delivery of reliability improvements and new capabilities.
- Lead the exploration and implementation of innovative automation and AI solutions, including GenAI for test data creation, mocking, and end-to-end test automation, to significantly reduce manual testing overhead.
- Drive the development of self-healing and auto-remediation strategies, leveraging AI for proactive monitoring and faster incident resolution.
- Establish and guide the implementation of a comprehensive observability stack (logs, metrics, traces) to provide proactive visibility into system behavior.
- Champion and guide the chaos engineering agenda, including regular failure and load testing, to proactively verify system resilience and readiness for peak traffic.
- Develop and maintain critical Fintech workflow runbooks and ensure robust Disaster Recovery plans and testing protocols are in place.
- Implement a centralized audit and compliance review mechanism to meet regulatory requirements and safeguard customer trust.
- Regularly communicate progress, risk assessments, and performance metrics to executive leadership, clearly articulating the business value of improved reliability.
- Act as a strong advocate for reliability and quality needs across broader Fintech and Intuit forums, ensuring alignment and support at all levels.
Requirements
- 8+ years of product management experience in technology, e-commerce, or Fintech domains with a focus on infrastructure, reliability, or platform products.
- 4+ years of experience implementing SRE or reliability-focused programs, including incident management, disaster recovery, and observability frameworks.
- Demonstrated success in leading AI/ML-driven product initiatives (e.g., predictive analytics, automated testing, self-healing systems).
- In-depth understanding of cloud (AWS) services, microservice architectures, CI/CD pipelines, and large-scale distributed systems.
- Proven ability to use data and metrics to back up assumptions, make recommendations, and drive actions that influence business outcomes.
- Exceptional communication and stakeholder management skills; able to effectively translate complex technical requirements into clear value propositions for executive leadership, cross-functional teams, and customers.
- Self-starter attitude with a strong desire for continuous learning and process improvement; comfortable with both strategic planning and hands-on execution.
- Bachelor's degree in computer science, engineering, or a related technical discipline; advanced degree (MBA/MS) a plus.
- Willingness to travel up to 10% (domestically or internationally) for key team or customer engagements.
Benefits
- Competitive compensation package with a strong pay for performance rewards approach.
- Cash bonus eligibility.
- Equity rewards eligibility.
- Benefits in accordance with applicable plans and programs.
