About the position
Lennox is transforming the HVAC industry by delivering smarter, more connected experiences for homeowners, dealers, and service technicians. We are seeking a Principal Product Manager, SW Services to lead the vision, strategy, and execution of our mobile applications for technicians and homeowners, service dashboards, and emerging energy service integrations—including partnerships with DERMs and energy aggregators. This is a pivotal role for a strategic, customer-obsessed leader who thrives in complex, cross-functional environments and can operate from 0 to 1. You will drive digital product innovation across a multi-platform ecosystem that impacts how Lennox interacts with its dealer partners, service professionals, and customers in the field and at home.
Responsibilities
- Own and evolve the multi-year roadmap for technician-facing mobile apps, homeowner experiences, and service operations dashboards.
- Translate HVAC service workflows, digital customer journeys, and energy ecosystems into scalable, intuitive software products.
- Define and execute the strategy for third-party integrations and energy services (DERMs, demand response, grid services) in partnership with our smart thermostat and cloud platform teams.
- Build deep empathy for service technicians, dealers, and homeowners through regular VOC (voice of customer), user research, and field observations.
- Use quantitative and qualitative insights to shape product hypotheses, prioritize features, and iterate quickly.
- Partner closely with engineering, design, UX research, sales, and marketing to drive product outcomes from concept to launch.
- Collaborate with Lennox IoT platform, controls, and mobile engineering teams to ensure seamless end-to-end system integration.
- Define and monitor key success metrics, including adoption, engagement (DAUs/MAUs), service efficiency, and customer satisfaction.
- Develop business cases for new service features and energy programs, aligned with Lennox’s growth goals and sustainability roadmap.
- Identify and manage technology and service partners to accelerate Lennox’s capabilities in energy optimization and smart services.
- Evaluate APIs, third-party platforms, and data-sharing partnerships that can deliver new forms of customer value.
Requirements
- 8+ years of experience in Product Management, with at least 3+ years leading B2B or B2B2C mobile or SaaS platforms.
- Bachelor’s degree required; MBA or technical graduate degree preferred.
- Track record of 0→1 product delivery, with demonstrated success in launching new service tools, apps, or integrations.
- Experience working with technician or field service applications, customer support dashboards, or IoT-enabled platforms.
- Strong understanding of mobile UX, connected devices, and API ecosystems.
- Prior experience working with DERMs, utility programs, or energy service platforms is highly desirable.
- Proficient in product analytics, A/B testing, and cohort analysis to drive decisions.
- Excellent communication and storytelling skills—you can clearly articulate a product vision to both executive and technical audiences.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- up to 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 10 paid holidays
- 3 floating holidays per year
