About the position
Nerdy is on a mission to transform the way people learn through technology, and as the Principal Product Manager of Tutor Engagement, you will be at the forefront of this mission. In this high-impact role, you will own the end-to-end tutor experience once they are on our platform - effectively treating it as your own business. You'll define the vision and strategy to drive tutor success that includes building product experience, communications strategy, effective tooling and ensuring right support when needed. You'll be ensuring that tutors are empowered to deliver excellent learning experiences to students. We operate with a startup pace and mentality. That means you thrive in an environment of ambiguity, rapid experimentation, and continuous iteration - comfortably failing forward and learning quickly to find what works. You will collaborate closely with cross-functional teams (Design, Data Science, Engineering, Operations) and engage with senior leaders to innovate and iterate on tutor-focused products and programs. This is a mission-driven, energizing opportunity to combine technology, data, and empathy to delight tutors and help shape the future of online learning.
Responsibilities
- Lead the vision, strategy, and roadmap for tutor engagement, owning every touchpoint of the tutor journey.
- Identify and prioritize enhancements across the Tutor Portal UX, scheduling tools, payment experiences, support interactions, and communications channels (email, in-app, incentives).
- Develop and launch features and initiatives that keep tutors active, motivated, and successful (e.g., incentive programs, rewards, recognition).
- Use analytics and tutor feedback to define success metrics, run A/B tests, and iterate quickly on product improvements.
- Collaborate with Design, Engineering, Data Science, and Operations to execute tutor-focused projects from concept to launch.
- Craft compelling, action-oriented communications to inform and engage the tutor community.
- Advocate for tutor needs with senior leadership; align stakeholders on goals, progress, and outcomes.
- Monitor engagement trends and support interactions; proactively identify areas for improvement and drive continuous learning.
Requirements
- Extensive product management experience (senior or principal level) in a high-growth, fast-paced environment with a track record of launching and scaling engagement-driving features.
- Entrepreneurial mindset with a scrappy, get-things-done attitude and strong business acumen.
- Hands-on experience building or managing AI-powered products or features; able to collaborate with technical teams to implement AI/ML solutions.
- Strong analytical skills and a data-driven mindset: defining metrics, running A/B tests, and using both quantitative and qualitative insights to drive decisions.
- High empathy and a customer-centric approach; passionate about understanding and advocating for tutors' needs.
- Comfort with ambiguity and a bias for action; embrace a 'fail forward' approach and iterate rapidly.
- Exceptional communication and interpersonal skills; able to inspire and influence cross-functional teams and senior leaders.
- Passion for education and Nerdy's mission to transform learning; mission-driven and energized by impact.
Benefits
- Competitive Compensation & Advancement: Market-leading salary paired with clear promotion pathways and equity (RSUs) - become an owner in our success.
- Retirement Made Simple: 401(k) plan with company match and immediate vesting.
- A Remote-First Culture: We embrace flexibility across time zones and working styles to attract top talent and meet learners where they are.
- Flexible Time Off: Recharge on your terms, ensuring maximum productivity.
- Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.
- Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow.
- You're Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family.
